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What information do we collect?  We collect information from you when you register on our site, place an order, or subscribe to our newsletter.   When ordering or registering on our site, as appropriate, you will be asked to enter your: name, company name, e-mail address, mailing address, phone number and credit card information.  We will not process any orders that do not include a reliable means to communicate with the person placing the order and for those purposes we require:  a valid physical address, valid email address, valid phone number, as we must know who we are doing business with and be able to communicate regarding orders.  Any orders without this information will be canceled and are subject to our cancellation policies.

Quality Assurance and Training: All phone conversations may be monitored and / or recorded for quality assurance and training purposes.  By submitting your order and agreeing to the terms and conditions, you are giving us express permission to monitor and / or record and / or save those conversations.  If you do not want your phone conversations monitored, recorded or saved, please communicate by email only.  All email communications are stored indefinitely.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

 To improve customer service
(your information helps us to more effectively respond to customer service requests and support needs)

 To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing may be used to send you information and updates pertaining to your order in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.   After a transaction your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?   Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.  We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

California Online Privacy Protection Act Compliance:  Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.  As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Account Settings' page.

Childrens Online Privacy Protection Act Compliance:  We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our web site, products, and services, are all directed and intended only for people who are at least 13 years of age or older.

Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our web site at https://www.ingredientstodiefor.com/content.php?content_id=6

Newsletter Privacy Policy:  We guarantee you that we will never give out your e-mail address to anyone. We will only use it to send you news letters or promotions if you care for them. You can always remove yourself from the mailing list at any time.

Privacy Policy:  Anyone placing an order will supply: personal contact information; company contact information; and email address used for conducting business;  for identification purposes.  We will not discuss any particular details about your account or your order with anyone via email unless the email does come from the email address associated with the account or order, except in the case of a business email domain which must also match the business name on the account and orders.  Any modification or change to any details related to any order must be received by email or written letter.  Any changes to a customer account must be done, by the customer, through the website using the appropriate log in information.  Ingredients To Die For will not provide log in information for any reason at any time to any person.

Your Consent:  By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy:  If we decide to change our privacy policy, we will post those changes on this page.

Who We Are:  Ingredients To Die For is a wholesale supplier, of natural ingredients, and bases, for the personal care industry.  We place a high priority on; sourcing top quality, natural, state of the art ingredients, customer service, the value of our personnel, and operating as green as possible, and hope that our customers will do the same.  In 2004 we began to make a conscious move to becoming a greener company.  By shopping with Ingredients To Die For you will play a role in this global initiative.  After careful evaluation of our procedures, we realized that the biggest impact that we could make was to change our packaging, lessening our environmental waste.  As a result, all of our dry materials are now packaged in lightweight 2ml, or 4ml, plastic bags.  This move alone has saved tens of thousands of dollars in shipping costs to our customers. As well as thousands of pounds of fuel not being burned and tens of thousands of pounds of plastic not being discarded.  We recommend that you sanitize your existing containers by washing them and then wiping them out with alcohol, so that they may be re-used over and over.  Our, dry, products are double bagged so that you can cut off the top of the, inner, bag (with scissors wiped with alcohol)  and drop the contents of the bag, or the bag itself, right into your container, for easy use.  You can always feel good about shopping with “Ingredients To Die For”.  You help us, and the environment, when you re-use your plastic containers rather than discarding them.  For those of you who don't have a container(s) we do offer, affordable quality lab packaging for your convenience. When you order half gallon, and one gallon jars, they will be lined with plastic and any ingredients, in the same order, that will fit within the jars, will be packed in those jars to avoid excessive shipping costs, and packaging materials.  If we don't have the lab packaging that you need we will be happy to offer referrals to top quality packaging suppliers that can meet your needs. Ingredients To Die For is a strict wholesale company and we w are committed to working hard at controlling our operating expenses to avoid passing on frivolous and unnecessary expenses to our customers by way of our product pricing. We do not engage in any shipping rebates or discounts as that would mean that the cost of shipping would be absorbed by the company and would end up being reflected in the price of our products and all customers would be paying for the discounts afforded to those customers who benefited from those rebates or discounts.  Every customer will pay the actual cost of shipping their own orders and no more.

As a wholesale company we operate with a rock bottom pricing structure.  We consider normal operating expenses when we price our products and we take our responsibility to maintain those low prices very seriously.  We will not ask all of our customers to pay for any other customers mistake.  At all times all of our customers are only paying for the reasonable cost of doing business.  Covering any customer's order mistake is not considered to be a part of "reasonable operating expenses" and we will not ask all customers to pay for those mistakes.  When an order is placed there are multiple opportunities to confirm the accuracy.  If you place your order and then need to change the order then you have made a mistake with your order and only you should pay any of the costs to correct, change, or cancel the order.  At Ingredients to Die For we are committed to maintaining low prices and remaining a reliable source for top quality ingredients shipped in a timely manner.  All policies are set to ensure our continued success so that we can help assure our customer's continued success.

Website Language:   With every base we will include language to help our business customers know the properties, performance, and aesthetics of the product.  This is shared for educational purposes only.  When you choose your bases you will re-label them for sale^! to your own customers using your own product name and language making sure that your labeling is compliant with all FDA Labeling Guidelines.  This is crucial to avoid copyright infringement but also to protect your business from misbranding by labeling with language that would move your cosmetic over into the category of Over the Counter Drugs, which is strictly controlled.   

Purchasing in Bulk:  At Ingredients To Die For we offer an extensive line of raw materials and cosmetic bases.  When you make a purchase of any cosmetic base, ohter than sample / trial sizes, our website will require that you register an account and make those purchases through that account.  We require traceability with those purchases in case of recall or alerts. 

Return Policy: We believe in customer service and stand behind our products. We want your use of Ingredients To Die For products to be the best possible experience you have had in a long time.  If you order something by mistake, and don't break the seal, just send us an email for a RMA* number and we will gladly allow you to return it**, subject to the current return policy, so long as it is returned;  in the condition that it was shipped, with no evidence of tampering, which would include any puncture, no matter how small, to the seal.  For quality and sanitation reasons we do not accept returns:  of anything that has been opened;  is not packaged with a tamper evident seal, such as dry materials; of any packaging; or of any product due to variations in natural color and / or odor.  We absolutely must be able to guarantee quality and sanitation of our products, to our other customers, and such returns would compromise that guarantee.  We don't believe that all customers should have to pay for any one customers mistakes.  At Ingredients To Die For we understand that our customer needs to know if our product is right for them and does not want to waste any money on items that won't work or are not suitable to their needs.  We offer an economical sample / trial size of every product so that our customers may try items that they are interested in using and avoid costly mistakes.  We offer a wide range of cosmetic bases for our business customers to finish, re-label , and re-sell to their own customers.  When you are considering our bases for your cosmetic line it is important that you try them prior to making a large purchase because we do not anticipate paying for our customer's testing and if it's been opened it can not be returned except in the case of manufacturer defect.  We will make every attempt to describe every base to give you an idea of the base but descriptions are subject to interpretation and you may not agree with our description.  We don't want our customers to lose money but we don't want to lose money either and we believe this is an easy solution.  Research and Development is a normal cost of every business and is every company's responsibility.  Just as we do significant amounts of testing before we decide what to offer our customers you will need to do adequate testing before you decide what to offer your customers.  Ingredients To Die For is a wholesale company with the expectation to sell only to business customers who will absorb the cost of their own Research & Development. 

In the case of opened product we will only accept a return in the case of a manufacturer defect.  A product will only qualify as being manufacturer defective if it is not in compliance with our posted Specifications for that product.  Any report or suggestion of a manufacturer defective product must be reported within ten days of product receipt.  In the case of questions related to a manufacturer defect we will use only our, and the manufacturer, testing* to determine compliance.  We will not negotiate the return of any product as being out of compliance based on the customer's set Specification as those customer Specifications are unknown to us and beyond our control.  We post all specifications for every item so that the customer can evaluate and decide accordingly prior to purchase.   When you place any order you are agreeing to these posted Terms and acceptance of the posted Specifications for every material or product.
 

In the case of reporting any fill weight discrepancy the product must be unopened.
To file a claim challenging the fill weight of any material or product you must submit pictures which clearly show the product in question: on a certified scale, with our original seal still intact, and the product's label with control number.  Once we have confirmed these details via email, we will determine the correct approach.  If we determine that there is sufficient evidence to support a under weight fill claim then we will authorize the return and confirm the weight on our scales.  If the material or product weight is determined to have been accurate with no fault on the part of Ingredients To Die For then we will return the material or product to the customer at their expense.
 

* At our discretion, we may utilize independent laboratory results for final determination.
In any case of a report of manufacturer defective product the full product in question must be retained and maintained for 30 days or until we advise that it is okay to discard.  At our discretion, we may require that the product be returned for evaluation and final determination.  Failure to honor these and all other posted Terms will constitute forfeiture of any and all warranties and / or guarantees written or otherwise expressed.

We also invest significantly in customer service through the availability of sufficient and thorough information for every item in our product catalog to help our customers understand everything about every item and how it is used to help avoid costly purchasing mistakes.  Every item, or category page in the case of a group of materials / cosmetic bases with the same specifications, will contain specifications for the item as well as usage guidelines and any tips learned through our testing.  Just as your company needs to avoid costly mistakes, Ingredients To Die For must avoid costly mistakes in order to protect the interest of our other customers and maintain stable prices.  Please order samples / trial sizes before purchasing large quantities to make sure that the product is suitable **** to your needs.  This protects both our interests to avoid costly order mistakes and waste.  To cover the cost of processing the product for shipping and processing the product once returned all returns not manufacturer defective will be subject to the current re-stocking fee ^fs *** which will be deducted from any refund. 

*Receiving at Ingredients To Die For is strictly controlled because we must maintain contamination control within our facilities.  Ingredients To Die For does not accept packages that are not expected.  If any package is received without a registered RMA (return merchandise authorization) number it will be refused if caught at the time of delivery or discarded if it is not caught at the time of delivery.  Ingredients To Die For accepts no responsibility for packages sent or received without a registered RMA number.  All  RMA's expire 10 days from the date of issue and will be refused or discarded when RMA has expired.  All packages being returned must have the RMA number printed clearly on the outside of the package.  All packages being returned must be insured by the shipper, for the full value of the package, to protect against any loss or damage in transit.  Ingredients To Die For accepts no responsibility for any loss or damage to any item being returned for any reason whether authorized or not.

A re-test date is a voluntary practice used by some manufacturers for products which are expected to have a unlimited shelf life.  Re-testing is common practice and is be be expected on these materials.  We only re-test if the re-test date occurs while they are still in our inventory.  Because there is no shelf issue with these materials that, in itself, does not qualify them as manufacturer defective material and are not returnable for that reason alone.  If any material is returned, for this reason only, it will be refused.  If the return is only discovered after receiving it will be returned and shipping charges will apply. 

**Custom and Special Orders are made especially for you, with a standard  minimum 2 week lead time.  These products can not be sold to anyone else and are not returnable for any reason, other than manufacturing defect.  If we have made an error we will gladly correct it but, we can not allow one customer's order mistake to be returned at the cost of our other customers.  Any customer requested cancellation, of a special order item, for any reason, will incur the current Special Order Cancellation Fee ^fs

***At Ingredients To Die For we have a strong commitment to efficacy and part of the way we guarantee that efficacy is through our commitment to fresh materials and products.  To maintain freshness, nothing is ever pre-packed and ready to ship or pick up.  We work off a master packing slip every day and every item on every order is filled as the order is processed. 

****Ingredients To Die For does not guarantee the suitability, or fitness for purpose, of any item/s.  We encourage small trial batches of any new work to make your own determination of an item's suitability for your purpose and / or condition.  All Ingredients To Die For products and materials are intended for topical use only and may not be used for internal purposes to include oral and personal (internal) hygiene.  Failure to include any other specific internal use here does not constitute non applicability.

Ingredients To Die For operates with a strict Quality Control policy and all materials are confirmed to be within specifications when they are received and filled for shipping to our customer.  We do not accept or sell materials that are outside of the posted specifications.  We do not have control over how any materials are handled or stored once they are received by our customer or their agent.  We will attempt to confirm qualification to the posted specification standard via email. Your cooperation is required as we can not make any determination without additional information. If cooperation is refused then the return may not be allowed.  If the return is allowed it will be at the expense of the customer.  As determined, on a case by case basis, we may allow the material to be returned to us so that we may confirm compliance to specifications.  In all cases of a reported Quality Control issue you will need to maintain all packaging to provide pictures of the original container and product with label and control number.  Ingredients To Die For is not responsible for our customer or receiver improper handling, storage, processing or any other misuse of any materials.  If a manufacturer defect is present then we will reimburse normal shipping expenses incurred in returning the material and we will allow the return and refund or replace the material immediately and we will then pursue recovery from the manufacturer.  To be received the package must have a preassigned RMA number and the material must be:  in the original container;  have a legible control number;  the control number must be the control number issued and printed by our system when the container was filled;  the material must be the correct material;  the material must be unaltered and in original condition to include not having been altered by misuse, improper handling, storage, or the addition of other ingredients.  Any returns that are not compliant with the terms and conditions listed above will be refused.  Any attempts to defraud Ingredients To Die For through false claims of a manufacturer's defect when a material has been altered, partially altered, substituted, or partially substituted, will be prosecuted to the full extent of and as is allowed by law. 

In all cases the customer must make sure that a return is properly packaged, labeled with the RMA on the outside of the shipping package, and shipped with adequate insurance to cover any loss or damage in transit. 

Products shipped to a third party are not eligible for return under any circumstance.

RMA numbers are only effective for 10 business days from the date of issue.  You must have your return on it's way within that 10 business days.  After 10 business days the ticket will be closed and returns will be refused or discarded.  RMA numbers will not be re-issued.  If you need to return something then we expect that you will return it in a timely manner once the return is approved and the RMA number is issued.
 

Cancellation Policy: 
As Allowed by Law.

All refunds, excluding wire transfer, will be issued to the original form of payment.  All Wire Transfer payments will be refunded through store credit only.

Wire transfer refunds will be determined on a case by case basis at the sole discretion of Ingredients To Die For.  Wire transfer refunds are subject to a non refundable Wire Transfer Cancellation fee ^fs.  Wire transfer refunds are also subject to the current restocking fee ^fs for orders with a weight under 130 pounds or the current restocking fee plus an additional 10%  for orders with a weight of 130 pounds or more.  Shipping charges are non refundable.  Wire transfer fees are non refundable.  Any order cancelled which was paid for using Wire Transfer will incur the cost of all fees associated with the refund and those costs will be deducted from any refund amount.

Special order items are non refundable once they have been produced.  If you cancel a special order item before it is produced then any refund will reflect a Special Order Cancellation Fee ^fs.  Special order item cancellations will be determined on a case by case basis at the sole discretion of Ingredients To Die For.  Special order and contract manufacturing essential oils are non refundable.

Standard orders canceled before the order is posted or shipped will be subject to the current Cancellation Fee ^fs. 
Standard orders canceled after they have posted and been filled but before the order has shipped are subject to the current Re-Stocking Fee ^fs.
Standard orders refused at delivery will be subject to the curent Re-Stocking Fee and return shipping charges even in the case of damage and any original shipping charges are not refundable. Any undamaged product which is refused at delivery and returned to Ingredients To Die For is subject to current quarantine practices and further subject to the current costs of microbial testing.  Microbial testing of returned product will be determined on a case by case basis.  Re-shipment to the customer is subject to standard shipping costs.  Any return shipping charges must be paid by customer before re-shipment is approved.  When customer chooses to not re-ship their merchandise then current re-stocking fees will apply.
Standard orders returned with a approved RMA will be subject to the current Re-Stocking Fee except in the case of manufacturer defec.  Original shipping charges are not refundable.
Private Label / Contract Manufacturing (special order item) orders canceled after 24 hours of placing the order, and not yet produced or shipped, will be subject to the current Special Order Cancellation Fee.  If an exclusive product(s) is refunded due to a cancellation, with no fault of Ingredients To Die For, then exclusive rights and sole use of that product(s) are surrendered, allowing us to sell^! the product to any other customer and avoid the loss and wasted product.

Orders cancelled due to time line of filling and shipping only and prior to 30 days from the time of the order are subject to the current Time Line Cancellation Fee ^fs.
Back Orders may be canceled for a full refund of the cost of the item plus relevant shipping when you notify us within 24 hours of the back order notice except as noted here:  If you fail to notify us within 24 hours of the back order notice and the back ordered item is a special order / custom base which is already in production then the Special Order Cancellation Fee ^fs will apply.  In no event will our standard cancellation policy not apply to all other items in the order and not back ordered.  This exception to our posted cancellation policy will only apply to the item that is back ordered.

When an order is canceled and that order was set up to ship by freight the shipping charges will not be refunded if the order is canceled after it has posted.

Modifying an Order Policy:  In all cases we will do our best to not have to cancel an order.  Because we are very automated and we operate to fill orders very quickly we may not always be able to avoid a cancellation.  In all case where we must cancel any order, with no fault of Ingredients To Die For, any eligible refund is subject to the current Re-Stocking Fee .  Any fees will be deducted from any refund or credit.

Once an order is in the system we are not able to modify the invoice.  The Ingredients To Die For website operates in real time so as soon as the order is confirmed, at check out, it is charged and invoiced and that invoice can not be modified in any way.  You may cancel specific items however any cancellations will be reflected through a new invoice. 

Due to the limitations of our ability to offer customer service and the excessive maintenance, and support, of orders from unregistered users our website will no longer accept or allow any order to be placed without a registered account.  Ingredients To Die For has no intention to sell^! to the retail market.  All sales^! are expected to be made to a business. 

Shipping Charges:  Our customer will never pay for inflated shipping at Ingredients To Die For. You will always pay for just the cost of shipping and no more.  We recognize that, as a consumer, you work hard for you money and why should you pay for more on shipping than is necessary.  Our boxes are tightly packed and will have only the amount of protection necessary to protect the product.  You'll never receive a package, from us, that contains one 4oz plastic bottle, with 3 lbs. of bubble wrap, packed into a box 5 times the size of the product.  We ship in plastic* precisely because it is not fragile.  Our shipping department is well trained to respect the impact of shipping on your purchasing budget, as well as its environmental impact, and is never wasteful or thoughtless.  We take great care to not overdue it and cost you, and the planet, more than is necessary.  Please take extra care to make sure that you enter your shipping information correctly.  You will have a minimum of two opportunities to confirm that all of the information that you entered is correct before you finalize your order.  You will also receive an automatic email confirmation, of your order, at the email address that was used when you placed your order.  We will ship your order to the address that you entered.  Your order will be shipped to the address that you entered when you placed your order unless you contact us with alternate shipping information *.  Please be prepared to verify that you are the person who placed the order if you have to contact us to change the shipping address.  If you enter incorrect shipping information, when you place your order, the package will ship to the address supplied and the carrier may, or may not, be able to deliver it.  If it can not be delivered the carrier will charge the return shipping charges to Ingredients To Die For and return the package.  We will contact you about the failed delivery.  If it is confirmed that you entered incorrect shipping information you will need to pay to re-ship your package to the correct address and you will be required to pay the return shipping charges that resulted from the package being shipped to the incorrect address supplied at the time of the order.  If the package is left at the incorrect address, and you contact us to make us aware of the mistake, we will have the carrier attempt to pick the package up, at the incorrect address, and we will do our best, and require that the carrier does their best, to get your package from the receiver and back on its way to you.  While all effort will be made to get your package back there is no guarantee that the carrier will be successful.  If you entered incorrect shipping information when you placed your order it is out of our hands and we will not be responsible for your package being delivered to an incorrect address where the receiver will not surrender your package.  If the receiver at the incorrect address is willling to surrender your package you will be required to pay any additional shipping charges that result from getting your package delivered to you.  The charge to re-direct a package to another address will be $16.00.

At Ingredients To Die For we make every effort, as does each carrier, to keep you informed of a package delivery so that you can make yourself available or make other arrangements when necessary.  In the event of a failed delivery where the carrier has made the required attempts to deliver your package and was unsuccessful they will charge Ingredients To Die For for the return shipping charges and return the package to us.  We will send you a email to make you aware of the return to give you the opportunity to pay the additional charges and have your package re-shipped.  The customer is responsible for both the return shipping charges and the new shipping charges.

We are currently testing out a new shipping option which delivers certain packages by FedEx 2Day Air.  In any case where the package qualifies we will automatically change the shipping at the time of shipping as long as the 2Day shipping will be faster than the original shipping method chosen.  When you select USPS and do not want the carrier change then you will need to send us a email with the order number and tell us to not allow the change.

*When you send us an email to change the shipping address of an existing order please be sure to update your profile with the new ship to address.  For security measures your profile must already have the new ship to address for us to use.  If you do not have the new shipping address in your existing profile we will not be able to make the change as that is the only way that we can know that it is the owner of the order making the change.

You may ship your order to any address within our shipping range and you may ship to whomever you choose.  Please keep in mind however, that we do not accept responsibility beyond delivering to the address that you enter when you place your order.  The carrier's and our responsibility is considered fulfilled as soon as the package is delivered to the address that you entered when you placed your order.  Any issues that you may have will have to be taken up with the third party as we can not account for what they may do, or what may happen, to your order once they have received it.  Please direct all inquiries, regarding your items, to the third party that you chose to ship to.   It's important that you exercise care and due diligence when selecting a third party receiver to make sure that they accept responsibility for your package once they receive it.

The third party receiver bears the sole responsibility for compliance with the carrier's, and our, policy for damage claims.  They must follow posted terms for the receiving and handling of all damaged merchandise in order for us to file a claim.  When you elect to ship to a third party receiver by freight carrier then that third party will bear all responsibility for the supportive evidence for us to file any claim and they must keep the palettte intact until the carrier advises that they will not require inspection of the palette.  If they fail to follow the posted terms for damaged merchandise and we are not able to file a claim then you will need to follow up with the third party directly to settle any reimbursement for damaged merchandise.

We run a triple confirmation to ensure that every order is correct and complete when it leaves our warehouse so you may rest assured that your order will ship, to the third party, complete.  If there is any damage or other issue when the package is received by your receiver then they will need to have the carrier indicate that damage or issue and they will need to contact us, at the time of delivery, and we will follow up with our carrier.

The Ingredients To Die For website operates in real time.  The shipping charges applied to all orders is based on a calculation of the estimated combined weight and size of the items in the order coupled with the distance of travel and type of delivery service.  We make every effort to make sure that all information is accurate for a accurate shipping charge.  In cases where the website over estimates the shipping cost we will refund any appreciable excess shipping charges and in cases where it under estimates the shipping cost we will charge the shortage or balance owed  to the original method of payment prior to shipping the order.  We will send notification to the email address on the order.  In any case where we are unable to collect the shortage for any reason we will send notice of balance owed and hold the order for two days while we await payment.  If we fail to collect the shortage then we will re-stock all products in the order per our cancellation policy.  We will only discover these conditions at the time of shipping when the label is generated. 

*Essential Oils, CO2 Extract, and Absolutes, are shipped in amber glass** bottles except when the combined total of the same essential oil is in excess of 64 fluid ounces.  When in excess of 64 fluid ounces the combined essential oil will be bottled in HDPE instead of glass.  Please let us know via email when you have placed an order and do not want your essential oils packed in the HDPE.  While this does add weight to your orders we believe that it is a necessary step to protect the quality, extend the shelf life, and provide assurance that they will perform as expected.  Our shipping department is highly trained and will still pack your orders with as little waste as possible.  Most essential oil bottles will be protected using cardboard. bubble wrap, or a combination of the two.  Whenever your orders include powdered ingredients we will use those ingredients to protect the glass bottles rather than using additional shipping materials.  You can count on Ingredients To Die For to minimize the cost, waste, and damage related to shipping even with our Essential Oils.

** Clearance priced and special order / contract manufacturing essential oils will be packaged in opaque HDPE plastic bottles to reduce transit risk.  These items will be filled by volume.  All clearance priced, contract manufacturing, and special order essential oils will be required to be paid by wire transfer only and are non refundable.  This policy may be waived at the sole discretion of Ingredients To Die For.  In such cases all other terms remain in effect. 

When shipping essential oils there are regulations that we must follow.  If the essential oils that you have ordered can not ship by air we will downgrade the shipping to ground to remain compliant with the regulations.  If your order can not ship by ground then we will refund that / those essential oils.

At Ingredients To Die For we understand that sometimes our customers will neglect to order something that they need, when they place an order.  The Ingredients To Die For web site operates in real time so as soon as you confirm an order it is processed and can not be changed.  To avoid excessive shipping charges our customers are welcome to place an add-on order.  You may log in to your account and place an order for missed items, that you need, and select 'add to existing order' from the shipping selections, then follow the prompts and check out as usual.  The website will charge any shipping difference.  Our shipping department will combine the two orders for shipping purposes though this will result in two separate orders and invoices, which can not be changed.  Any order which has an add on order and any item in the add on order is out of stock will be held until the out of stock item is available and the entire order can be shipped complete.

At Ingredients To Die For we do offer a Local Area Pick Up* option for our local customers.  If you place any order using Local Area Pick Up for the shipping method and can not pick up the order at our warehouse then our shipping department will change the shipping method to FedEx Ground and charge the shipping to the original method of payment.  If the payment fails to fund then the order will be cancelled and is subject to the cancellation policy.  Any order which has been made ready for pick up, and email notices sent to the email  address used at the time of the order, will be held for 30 days only.  After 30 days the merchandise will be considered to have been abandoned and will be discarded without further notice.

When an order that is set up to ship by freight is canceled after it has been processed the shipping charges will not be refunded.

*Orders which are set up to ship via Freight must be picked up with appropriate vehicles, equipment, and staff.  No Freight order will be released to anyone in a regular car or pick up truck. 

If we are required to perform address investigation to correct a address mistake that was entered then current administration fees will apply.  This fee will be charged to the original method of payment prior to shipping.  By placing your order you acknowledge and accept the current administration fee and give us permission to charge the current administration fee to the original method of payment.  Please keep in mind that our taking on the responsibility to make address corrections results in a savings to our customer of at least $9.50.  If we were to ship the package with an incorrect address and it was corrected by the carrier their fee would be $11.00 and that is only in the case that they correct and deliver the package.  If they were unable to, for whatever reason, then they would return the package to us undeliverable and they would charge return shipping.  Then our customer would pay the original shipping cost, the new shipping cost to return the package, as well as the new shipping to send it out again.  If it were returned undeliverable that would also add several days to a couple weeks of shipping and processing time.  In all things that we do at Ingredients To Die For we have our customer's best interest in mind.

When we discover any mistake, at the time of shipping, we will send an email to advise the problem.  Because we can not update any shipping records we will ask you to log in to your account and make the necessary corrections, this will include updating your shipping record with a physical address when you selected FedEx or UPS for your shipping method but only included PO Box information in your shipping record.  Only USPS can deliver to a PO Box.  We will only hold such orders for five days before it is cancelled and re-stocked, subject to all applicable fees.

When we receive a email delivery rejection or failure and only a PO Box was provided in the shipping record, regardless of the shipping selection, the order will ship USPS Priority as long as the shipping charges are sufficient to cover postage otherwise the order will be cancelled and is subject to all applicable fees.

We offer FedEx and / or UPS as well as USPS carrier service for all domestic and international orders except in the case of carrier restrictions.  You may select standard ground service or expedited service by air.  You may set up your commercial or residential address for your deliveries. 

For residential deliveries with a value at or above $200.00, or when there has ever been a disputed delivery for the account and regardless of value, FedEx and UPS ground shipments will require a signature for delivery. 

For business deliveries FedEx and UPS will require a signature regardless of the value.  If your business is in a residential zoned area then you must designate 'residential' for your address.  UPS and FedEx do have a surcharge for residential deliveries but this  designation protects you from having your package just dropped without a signature which can lead to lost packages.  Neither UPS nor FedEX guarantees to pay on a claim of non delivery when they drop the package at the door of a residence, which is why we require a signature for orders over $200.00.  If your order value is over $200.00 and you bypass our security measures by selecting 'business / commercial' designation when your address is a residence then you will bear the full responsibility for any package that is delivered and dropped off without a signature.  We will still file a claim and advocate with UPS or FedEx on your behalf but the outcome is not certain.  It is best to respect the security measures and place your order with the correct delivery address designation to avoid possible lost packages and claim denials. 

Fee Schedule and other miscellaneous charges

   Cancellation Fee -
     $5.00 for orders canceled prior to posting and processing.
     When cancelled by the customer through their account online this will be credited via store coupon for use on another order. 
     25% for orders cancelled after posting and processing

   Return Package Fees - 25% Re-Stocking Fee unless it is re-shipped.  When re-shipped customer will pay Original Shippiing Charges + Return
      Shipping Charges plus New Shipping Charges to re-ship their package.  This fee applies to any package returned as undeliverable for any reason
      including refused and  / or unclaimed packages.
   
   Re-Stocking Fee - 25% for orders that have been processed which will include orders that have been
     filled and prepared for shipping but have not shipped or been picked up by the carrier OR - $45.00 for orders that
     are shipped prior to the estimated ship date provided at the time of the order.

   Special / Custom Order Re-Stocking Fee - 50%.

   Package Re-Routing Fee - $15.00, fee applies even in the case of an unsuccessful re-route.
  
   Phone / Email Orders - 3%, this is not a fee however, these order will not receive our 3% online order discount.
    
   Administration Fee - $9.50 for orders that require unexpected or excessive administration
     involvement for processing.
   
   Wire Transfer Fee - Orders paid by wire transfer will incur a $15.00 fee for US orders or $35.00 fee for international orders when the order subtotal is less than
      $700.00.  These fees must be included in the wire transfer payment.  Failure to pay the fees will result in the order being held until the additional wire transfer
      payment is received, subject to all posted Terms and Conditions.   

   Wire Transfer Short Pay Fee - $25.00 for any order paid by wire transfer where we receive less than the full payment for the order, which will include any
      associated Wire Transfer fees.  No order will not be released until any shortage is paid through an additional wire
      transfer and in such cases the payment for such short paid orders will incur all associated wire transfer fees.  This may be determined on a case by case basis 
      and at the sole discretion of Ingredients To Die For.
  
    Wire Transfer Cancellation Fee - $75.00

    Time Line Cancellation Fee - $25.00
   
    Leaping Bunny Certification **! Fee - Leaping Bunny Certification will incur a $25.00 fee, which must be ordered through the website prior to our receiving the
      certification request.  This fee may be waived at the sole discretion of Ingredients To Die For.

At Ingredients To Die For we are committed to fair prices and equal treatment for all of our customers.  We believe that every customer deserves to only pay for what they get.  We have accounted for only the usual and customary administrative involvement in the processing of orders and materials.  For that reason, if your order requires special handling only you will pay that additional cost.  All orders are handled on a first come first served basis regardless of the shipping destination or the size of the order.  For that reason, if your order requires special processing only you will pay that additional cost.  We will not offer special processing at the cost of our other customers and this is not a guaranteed service.

Business vs Residential Delivery Policy: 
Designation of Residence vs Business is related only to your city's zoning commission and even if you run a business out of your home it is still a residence for shipping purposes.
All carriers other than USPS have a residential surcharge fee when a package is delivered to a residence.  This surcharge is the sole responsibility of the customer and is included as part of the cost of shipping at the time of the order. When you ship to a residence and have designated the address as a business then the discrepancy will be discovered only at the time of shipping and your order will have a balance due for the shipping charges.  We will offer a one time courtesy, per account or customer, and attempt to charge the difference owed to the original method of payment prior to shipping which may cause delays.  If we are not able to collect the balance owed then the order will be cancelled and is subject to cancellation policies and fees.  We will send email notice of the shipping discrepancy.  If we fail to catch the discrepancy prior to shipping then we will charge the surcharge plus our admin fee once we are notified of the discrepancy by the carrier.

Address Correction Policy:  If you have placed your order and find that you need to change the shipping address *, please call us as soon as possible.   If your package has already shipped and the carrier has to change the deliver address, of a package already in their system, there is a fee.  Your original method of payment will be charged a $15.00 address correction fee.  This fee will be paid whether they are able to catch the package, and update the address, or not.  The fee is compensation for the follow through work that they must do in order to try to change the address, of a package already in their system.  This is not our policy and is beyond our control.  Sometimes we are able to get the carrier to override the fee when the change does not get handled in time.  If that is the case then we will refund the fee.  If it has not shipped then we will make every attempt to change the shipping address.  Our system is fully automated so we can not  guarantee that your order will ship to the updated address.  We will not reimburse any shipping charges for mis-delivered packages, due to an address change so, please be prepared to make the arrangements, necessary, to get your package from your original shipping address to your updated address.   The only way to guarantee that your package is delivered to the address, that you prefer, is for you to make sure that you place your order with the correct shipping information when you place your order.  Ingredients To Die For will not be responsible for any charges related to an order that requires a shipping address change, nor for a package delivered to the original shipping address, supplied at the time of the order.

*When you send us an email to change the shipping address of an existing order please be sure to update your profile with the new ship to address.  For security measures your profile must already have the new ship to address for us to use.  If you do not have the new shipping address in your existing profile we will not be able to make the change as that is the only way that we can know that it is the owner of the order making the change.

When you have entered incorrect shipping information and only let us know after your order has been labeled and picked up we will do our best to get it corrected but the carrier may not be able to catch the package/s in time to make the change,  depending on where the package is when you alert us to make the change in the shipping address.  All address changes to a package that is already in transit will incur additional charges.  The carrier will charge a fee to make the change and we will charge our current admin fee.  In all cases you must add the new address to your profile so that we can ensure that we protect the interest of the owner of the order.  If you did not register then you will need to register before any change may be made.  We are not able to edit the ship to address field after the package has been labeled.  The address change will be added to the order notes.  For international orders you will need to contact the carrier and request the address change so that we can make sure that the address change is correct.  They will enter your address correction and then you need to let us know that it's been done so that we can call them to confirm the new address, which we will confirm only from your profile.  If we can not confirm the new address from your profile we can not allow the address change.  We will then call them and approve the address change.  The carrier will need to re calculate the shipping charges to the new address.  Your package will be held until we get the new shipping rate so that we can get your approval for the additional charges.  We will then set up the item for you to pay for the additional shipping charges through the website.  Once you have placed your order to pay the additional charges we will have the carrier proceed to ship your package.

Filling Policy:  All of our ingredients are packaged, and sold, by weight so different ingredients will fill bottles to different levels depending on their weight.  For ingredients that are very heavy, the bottle will have more empty space while those that are lighter will be more full.  We use only whole numbers to fill the bottles because this keeps it simple, for you, to price out your ingredients.  We do this for several reasons:  1) we want you to know exactly what you are paying for with every ingredient that you buy from us.  2)  in the industry that is the standard as weight leaves no room for error or inconsistency when formulating, while volume is very unpredictable and can lead to inconsistencies in final product duplication, aside from the fact that at some point you will reach a batch size for which there is no vessel large enough to measure by volume.  3)  when you formulate by weight you will know exactly what your cost is for each ingredient that you are using in your formula. 4)  efficacy studies are always done based on weight and when you are using a costly active you will need to use the amount that was proven effective where 0.1% can mean the difference between a high performance product that delivers and one that misses the mark and costs you dearly when it doesn't sell^!.  5)  most importantly, when safety studies are run they are always run by weight, which is the scientific standard, and those guidelines are published in weight and we want our customers to get used to thinking of everything, with regard to formulation, in weight to avoid safety issues with problematic ingredients such as preservatives where 0.1% will mean the difference between a safe product and one that has the potential to cause harm.

Material Packaging / Filling:  Ingredients To Die For reserves the right to package and distribute it's products in the container or package as they see fit.  The manufacturer may package a material in a container or bag that we find acceptable for the purpose of shipping to our customer and we may not re-pack.  Certain materials may be packed in bags or other containers with "breathing" holes and we will not re-pack as those breathing holes are important to the integrity of the material.  These containers are usually intended to be shipped by "freight" only however, we believe that every customer no matter how small their business may be deserves the right to purchase these large size items without having to pay the higher cost of shipping freight.  In those cases we will simply pack the item in its original freight container / bag / box into a suitable shipping box.   

Web Site Terms: Ingredients To Die For does not offer medical advice, nor is anything contained on its pages intended to constitute professional advice for medical diagnosis or treatment. If you contact Ingredients To Die For, the response is not intended as medical or professional advice, nor can it be relied upon for medical, legal, or financial decisions.  In no event shall Ingredients To Die For or any of its parent companies be liable for any damages including, but not limited to, direct, indirect, incidental, special, or consequential damages (including without limitation, damages for loss of business income or profit, business interruption, loss of data, manufacturing damages, or any other loss whatsoever) arising out of, or in connection with Ingredients To Die For.  

You may view the Ingredients To Die For web site using a Web browsing application. Permission to reprint, digitally reproduce any page, duplicate text from a page, or to duplicate graphic material is expressly prohibited.  

To place an order with Ingredients To Die For you must supply your name.  We will not process any orders with only a company name, regardless of the payment method.  Any on line orders that are submitted without a persons name will be canceled and the payment will be refunded to the method of payment used when the order was placed.  

The purchase of Ingredients To Die For bulk bases is strictly controlled.   You must provide a verifiable company name that is clearly a cosmetic re-seller^! in order to purchase any bulk base.  Bulk base is defined per item and will vary in size.  One of the names on every order for any bulk base must match the list of officers for the company name.  Any orders for any bulk base which can not be verified will be canceled and refunded in accordance with our cancellation policy.

All bases must be sampled prior to ordering them in bulk size to ensure that the base will meet your needs.  Any orders for bulk bases which we discover have not been sampled will be cancelled.

Ingredients To Die For ships with FedEx or UPS, at our sole discretion, and USPS in the continental US and with FedEx, and USPS, for international*, and non-continental US, orders.  We do not ship, using any other carriers or shipping methods, not available through the check out process, on the Ingredients To Die For web site.  Standard carriers do have weight restrictions.  You may ship up to a 70 pound package to a residential address and up to a 130 pound package to a business.  Single items with a total weight above these weight limits must ship via Freight Carrier.  There are two freight shipping options available through the website checkout.  Freight TBD which you may use if you wish for us to arrange the carrier or Freight and which is only an option when shipping to a commercial building and Local Pick Up by Customer (Freight Only) and in this case you will arrange the freight pick up and send us the BOL.  Ingredients To Die For will not release any order without the BOL.  Please contact us for more information regarding freight deliveries.  Any orders which include a freight item when the shipping method is not a freight option will be canceled and are subject to the Ingredients To Die For cancellation policies.  When you elect to ship via freight it is important to know the policies regarding damage and loss prior to receiving your order delivery.  In every case:  pictures must be taken to show damage, the driver must be made aware of any shortage, and the driver must log any reported damage or lost items at the time of delivery, the driver must give you an exception number for the reported damage or loss, which must be recorded on the delivery receiving BOL that is signed by the driver at the time of delivery and with lost items the driver must count total items on the pallet and note that number on the BOL with the exception.  Your receiving may not fill out a BOL to indicate damage or lost product to submit for a claim when it has no driver acknowledgement at the time of delivery because most carriers will not honor such claims.  You must save all items for possible inspection and keep freight untouched until the claim is approved otherwise claims may be denied and we will not re-imburse until claim has been approved by the insurance company.  You will then send us an email with all pictures attached and a clear explanation of any issues so that we can file a claim on your behalf if we set up the pick up and delivery.  If you set up the pick up and delivery then you will file your claim directly with your chosen carrier.  For loss or damaged items you will need to place a new order if you need those items replaced prior to claim settlement.  We will re-imburse only once the claim is settled.  If at any time it becomes apparent that your receiving department is not following the posted terms for whatever reason then we may require that all future orders be paid by wire transfer and require you to use your own carrier.  This is determined on a case by case basis and all decisions will be final.

* International orders are fulfilled once they have been shipped.  Once any international order is shipped the merchandise is no longer the property of Ingredients To Die For, it is the customer's property.  It is the customer's sole responsibility to pay all associated fees and dues related to their country's import laws and regulations.  Failure to follow through with customs and / or brokers to release the customer's merchandise may result in the either customs, or the broker, considering the merchandise to have been abandoned by the customer which may then be discarded rather than returned.  If it is returned to us then we may re-ship, depending on the circumstance for abandonment.  Any additional shipping charges are the sole responsibility of the customer.  If it is not set up to re-ship then a refund will be issued subject to the cancellation policy.   

If you selected Freight - Local PickUp by Customer then you will set up your BOL (Bill of Lading) and send that to us.  Our shipping department will not palletize a freight order without a BOL.  Our freight shipping dock closes at 2P daily.  Freight orders may be picked up as of the day that the BOL is received by 9A.  You may send us a email inquiry if you would like us to estimate the weight and pallets and we will respond with those details.  For freight shipping you must  to add insurance to cover the actual value of the order and you will need to set up your freight delivery to the shipping address on file for the order.  Our shipping department will not process orders with incorrect details.  Our shipping department will not debate insurance value, weight or dock hours.  Any orders where we can not get a correct BOL will be canceled, subject to the terms of the current cancellation policy.

When you elect to utilize the Freight - Local Pickup by Customer option then you will have the sole responsibility for your product once it is shipped.  You must insure your freight order to cover any loss or damage.  You will bear the sole responsibility for your product once it is picked up so choose your carrier and your insurance carefully to be sure it is appropriate to protect your interest.  Any loss or damaged product will have to be reimbursed through an insurance claim.  You may not return damaged product to us.  We will not replace or refund any items lost or damaged in transit.

If you select Freight TBD you will be charged the basic Freight TBD rate at the time of the original order.  The original shipping quote will be a estimate.  We won't know the final charges until we receive the final invoice.  The final invoice will reflect unplanned charges such as;  lift gate requirement, appointment requirement, failed delivery and rescheduled delivery, etc., Once we receive the final invoice your account will be either credited any balance or charged any deficit.  By submitting your order you are indicating your agreement to these terms and charges.

The Ingredients To Die For website will accept the following payment types: Visa, Master Card, Discover, Wire Transfer
All orders with a total over $7,500.00 must be paid by wire transfer *. 
All new customer orders with a total over $2,000.00 must be paid by wire transfer *.
All orders which contain an out of the ordinary purchase will be evaluated and may require wire transfer payment *, **.
Wire transfer payment will be required for any essential oil orders when the essential oil is offered as a contract manufacturing or special order item only.  This policy may be waived at the sole discretion of Ingredients To Die For and in such cases all other terms remaim in effect.

* To pay by wire transfer you will still submit your order online through the website, as usual.  We will then send you a email with wire details.  Once you have the wire transfer confirmation you can send that to us via email response and once payment is confirmed your order will be shipped.  Payment by wire transfer may only be used in these situations and when the customer account has been approved for wire transfer payment.  Any orders placed with wire transfer as a payment method that do not meet these conditions will be canceled and are subject to our cancellation policies.  Orders paid by wire transfer with a order subtotal less than $700.00 will incur a $15.00 fee for US orders or a $35.00 fee for international orders.  Any associated fees must be included in the wire transfer payment. 

If you place an order using credit card as a payment method and that order total is in excess of our posted credit card payment limit then we will cancel the order and notify you that your order requires payment by wire transfer.  If you advise us that you will re-submit your order to pay by wire transfer and instead you re-submit your order with credit card payment instead of wire transfer payment then we may consider this act to be a demonstration of non-acceptance of our posted Terms and Conditions and we may cancel the order even if the total for the new order is below the posted credit card payment limit.  This will be done at the sole discretion of Ingredients To Die For and is evaluated on a case by case basis.

** The acceptance of credit card payment may be denied when the order being placed is outside of the usual purchase history for any customer account. 

In placing an order through Ingredients To Die For you assume sole responsibility to ensure that all materials are handled and stored in accordance with the MSDS and OSHA standards.  It is understood that all materials will be handled with usual safety practices which include but are not limited to adequate eye protection and suitable respiratory equipment along with protective clothing.  

International Order Special Considerations:  International orders are subject to a 10 day processing delay because the payment is made using the currency conversion in place at the time of order placement.  If the currency conversion rate changes from that time to the time that the payment is finalized, by our merchant provider, and it results in a short payment our merchant provider will reverse the payment to us as they can not just continue to try to run that charge, the financial institutions do not allow it, to protect the card holder.  We apologize for any inconvenience that this may cause and urge our international customers to plan their orders carefully to allow for this delay.  Once an order history is established, we may over ride the processing delay.  The waiver is evaluated on a case by case basis and is not guaranteed.  The international delay waiver will be removed in the event of a failed payment that does not get paid immediately upon request regardless of the reason for the delay in securing a payment.  In the case of any international order the purchaser grants us permission, by agreeing to our terms and conditions at check out, to submit a new charge for any part of the original payment that does not get paid or gets reversed for any reason.  You willl futher need to agree to pay any and all expenses incurred in the attempts to collect any debt, as allowed by law.

Report Missing or Damage Items: Please contact us, to report missing or damaged* items, within two business days so that we can pull the packing slip and check with the persons involved in the packing  and transit of your order.  The two day time frame is to help ensure that everyone involved in the order handling, from the packing on our side - and to the receiving on your side, can still recall any details that may be helpful in resolving the question of the missing item/s.  Please have a copy of your packing slip to compare against and go through your boxes carefully.  You can rest assured that every item that is indicated as being included in your package has been included in your package as we take extra precautions to make sure every order goes out complete and without error.  When we pack orders we use a triple confirmation process to ensure order accuracy and we keep packing slips, on file, for a limited time only.  When you place your order you will receive a order number confirmation from the website as soon as it is finalized and then you will also receive an email confirmation of your order, and then you will receive an email confirmation with your electronic packing slip as soon as your order has shipped.  Please print one of these copies, of your order, to use for your receiving department, so that they can know what should be in the order.  Some items are very small and may get lost in the packing peanuts.  Please transfer the peanuts into another container, slowly, while you watch carefully for any small items.  Running your hands through the peanuts will not be helpful with very small, lighter, items that can just get pushed around within the peanuts.   It is the customer's responsibility to check through packaging materials very carefully to ensure that items are not mixed in with peanuts and other miscellaneous packing materials.  If you suspect a missing item please do not discard any of your packaging or materials until you have contacted us.  You must retain all packaging and materials until after you have spoken with us, regarding any damaged or missing items, and we have advised that it's okay to discard, this includes the shipping package and all packing materials.  Ingredients To Die For utilizes some unique and creative methods to pack items and we might know exactly where something is even though you don't think it was in the box. Most of the time when a small item is reported missing it is discovered to be in the peanuts, or packaging, and we can help you to locate it by describing how it is wrapped, how big it is, and so on. 

If you have damage please take a picture of the entire shipping box, which must clearly show the shipping label, and the contents.  Also take isolated pictures of any damaged item which must clearly show the item label and control number.  For bottles with reported leakage you must include a picture that shows the cap off and the condition of the seal.   Forward all pictures to us for review and to start the claim process.  This supportive documentation is required for all claims.  We will not start any claim without proper documentation and support.  Please keep all packaging and items for 30 days or until we advise that it's okay to discard.  We, or the carrier, may require retrieval of the entire box and contents for investigation and successful completion of the claim process.  If retrieval is required and the items are not made available the claim will be denied and the replacement order value will be charged to the customer account.  Under certain circumstances we may require that the item being reported as damaged be returned to us for investigation and / or training purposes.  Any replacement will be contingent on your agreement to return the reported item in question.  We will include all necessary items with the replacement so that you can easily return the product to us.  If the return is not received within 10 days the replacement order value will be charged to the customer account.  A lack of cooperation with the terms of damage support and product replacement which results in a monetary loss to Ingredients To Die For may result in that customer's orders no longer being processed.

All reports of product damaged in transit must be made in print by email or letter.  All communication received shall be considered official statements and may be included as support for any claims of damage or fraud.

When your order is shipped we will send you an email with the electronic packing slip and the tracking information so that you can monitor the progress of your packages.  When the carrier updates that your package was delivered but you did not receive it then you must report the failed delivery to us within two days so that the carrier may utilize their driver follow up systems to track the delivery and retrieve and forward whenever possible.  When a package is delivered to an incorrect address and you fail to notify us within two days we will still ask them to attempt a trace on the package however, it is not very successful.  If they can not run a driver follow up then we will file a lost package claim, on your behalf, and any resolution is subject to all claim policies.

Delivery failure of any package must be reported within two days of when your package tracking shows the expected delivery.  This will apply to a missed delivery for any reason, including but not limited to damage in transit.  Failure to report a failed delivery may result in the carrier refusing to allow a claim.    

At Ingredients To Die For we take accurate order filling very seriously and have gone to great lengths to implement systems to make sure that every customer receives their order promptly and accurately *. You must submit notice of any damage or product issue within two business days of your receiving the item in question so that we can pull the packing slip and check with the persons involved in the packing  and transit of your order.  The two day time frame is to help ensure that everyone involved in the order handling, from the packing on our side - and to the receiving on your side, can still recall any details that may be helpful in resolving the question of the missing item/s.  Please have a copy of your packing slip to compare against and go through your boxes carefully.  You can rest assured that every item that is indicated as being included in your package has been included in your package as we take extra precautions to make sure every order goes out complete and without error.  When we pack orders we use a triple confirmation process to ensure order accuracy and we keep packing slips, on file, for a limited time only.  When you place your order you will receive a order number confirmation from the website as soon as it is finalized and then you will also receive an email confirmation of your order, and then you will receive an email confirmation with your electronic packing slip as soon as your order has shipped.  Please print one of these copies, of your order, to use for your receiving department, so that they can know what should be in the order.  Some items are very small and may get lost in the packing peanuts.  Please transfer the peanuts into another container, slowly, while you watch carefully for any small items.  Running your hands through the peanuts will not be helpful with very small, lighter, items that can just get pushed around within the peanuts.   It is the customer's responsibility to check through packaging materials very carefully to ensure that items are not mixed in with peanuts and other miscellaneous packing materials.  If you suspect a missing item please do not discard any of your packaging or materials until you have contacted us.  You must retain all packaging and materials until after you have spoken with us regarding any damage or missing items.  Ingredients To Die For utilizes some unique and creative methods to pack items and we might know exactly where something is even though you don't think it was in the box. Most of the time when a small item is reported missing it is discovered to be in the peanuts, or packaging, and we can help you to locate it by describing how it is wrapped, how big it is, and so on.  If you have damage* please take a picture of the entire box, which must clearly show the shipping label, and the contents, including isolated pictures of any damaged item which must also clearly show the item label and control number, and forward to us for review and to start the claim process while we get your damaged item replacement on its way to you.  Please keep all packaging and items for 30 days or until we advise that it's okay to discard.  We, or the carrier, may require retrieval of the entire box and contents for investigation and successful completion of the claim process.  If retrieval is required and the items are not available the claim will be denied.  At Ingredients To Die For we take accurate order filling very seriously and have gone to great lengths to implement systems to make sure that every customer receives their order promptly and accurately. 

When you select the shipping method for your order it is important that you set up the shipping that suits your particular needs.  Neither we not the carrier can anticipate what the conditions in your area might be.  If it is unsafe to leave a package at your door then you will need to set up your order to ship via USPS to a PO Box or with any carrier but with a signature required.  Our and the carrier's responsibility is considered to be fulfilled once the package is delivered as addressed.  All carriers may leave a low value package at the door unless directed otherwise in the shipping arrangements.  We will always do our best to advocate on your behalf however we can not control the outcome of any claim.  If items are reported to be missing or damaged and there is evidence of tampering after delivery the carrier may deny the claim.  Ingredients To Die For accepts no responsibility for items damaged or removed once a package is delivered. 

* When reporting damaged items or quality control issues please retain all damaged items and all packaging for 30 days or until we advise that it is okay to discard.  Ingredients To Die For has been shipping for 20+ years and we go to great lengths to ensure delivery without damage and order fillling within specifications.  When there is damage it is usually a result of blatant mishandling by the carrier representative during transit or by inspectors or by third party receivers though we do come across the occasional faulty package or seal and because we seal by machine we may not discover any discrepancy in a package or a seal.   In all cases of damage, unless the damage is a result of faulty package or seal, we will file a claim to be reimbursed for any loss as well as for the purpose of accountability because as we all know, in any industry change happens when the loss outweighs the convenience.  For this reason you must keep all damaged items because one of the organizations may require retrieval for investigation or training purposes.  We may not be able to file a claim if you do not keep items and packaging for which you have reported damage.  

To submit a claim for any item suspected to be out of specification you will need to send us email with any details of why you suspect non compliance. We will make every attempt to confirm compliance via email.  In some cases, determined on a case by case basis and at the sole discretion of Ingredients To Die For, we may require that you return the item, subject to the current RNA policy.  To proceed with our evaluation and any claim you must retain the original materials including the original item packaging to supply: pictures of the unaltered item; the original container; and product label with legible control number.

In the case of reporting any filling weight discrepancy the product must be unopened.
To file a claim challenging the fill weight of any material or product you must submit pictures which clearly show the product in question: on a certified scale, with our original seal still intact, and the product's label with control number.  Once we have confirmed these details via email, we will determine the correct approach.  If we determine that there is sufficient evidence to support a under weight fill claim then we will authorize the return and confirm the weight on our scales.  If the material or product weight is determined to have been accurate with no fault on the part of Ingredients To Die For then we will return the material or product to the customer at their expense.

IMPORTANT:::  DO NOT REFUSE DELIVERY OF A DAMAGED ITEM
When your package is being delivered and you believe that there is damage it is important that you make the driver indicate the damage on the delivery because the carrier will not attempt to delivery a package that they suspected to be damaged. If they deliver a package then they do not suspect damage and there will be no status exceptions to record suspected damage. Never refuse a delivery due to suspected damage unless to do so would be unsafe and in that case please take adequate pictures, that clearly show the suspected damage, before refusing the delivery so that there is evidence because when you refuse due to suspected damage the carrier may just discard the item without proof of damage and we may not be able to get a claim approved and get you compensation for the damage. Once you accept the damaged delivery take sufficient pictures to demonstrate the suspected damage and send those picture to us right away so that we can investigate and file a claim and the carrier can investigate as well. When you accept the delivery and send us sufficient evidence of damage we will bear the burden of a claim and send you a replacement while we work through the claim process. If you refuse the delivery then we will have to wait until the claim is paid before sending any replacement because without your evidence of damage the claim may be denied and we will have no evidence to fight that decision.

Any undamaged product which is refused at delivery and returned to Ingredients To Die For is subject to current quarantine practices and further subject to the current costs of microbial testing.  Microbial testing of returned product will be determined on a case by case basis.  Re-shipment to the customer is subject to standard shipping costs.  Any return shipping charges must be paid by customer before re-shipment is approved.  When customer chooses to not re-ship their merchandise then current re-stocking fees will apply.

** When UPS or FedEx has any undelivered package/s in their system they will try to locate the missing or damaged package and unless someone makes an exception they will forward the package on to the receiver once it is located.  None of the carriers can guarantee what will happen to the package once it is located.  For that reason we do not ship an immediate replacement when a package is not delivered.  Both UPS and FedEx require two days to confirm that a package is undeliverable.  Once the package is confirmed as undeliverable we can file a claim and at that time we will send a replacement.  If your need is urgent you may place a new order for the items in the undeliverable package and then we will refund the original undeliverable package as soon as the claim is approved.  If the undeliverable package is located and the carrier fails to redirect the package back to us and instead they deliver it to you then you may just refuse the package and we will bear the burden of the return shipping while we work to have the carrier reimburse us for the loss or you may keep the items and we will cancel the refund.  In some cases a carrier rep will commit to paying for replacement order shipping so that we can send out a replacement right away.  In these cases it is their intention to redirect the original undeliverable package back to us however that is not always successful.  If you have contacted the carrier and they contact us, on your behalf, to ship a replacement immediately then we may do that.  If they fail to redirect the original package back to us and instead deliver it to you then you may refuse the package and we will bear the burden of return shipping while we work to get compensation from the carrier or you may keep the package and we will charge your account for the items and original shipping only.  We will bear the burden of the upgraded shipping of the replacement order while we work to get a reimbursement from the carrier.

Shipping with USPS:  You will have the option to choose how you would like your Ingredients To Die for order shipped to you.  We do offer FedEx and / or UPS as well as USPS shipping options.  You can save some shipping cost by selecting USPS as your shipping carrier however, there are some things that you should know about what will happen in the case of a lost or damaged package.  When you choose to ship USPS please do so knowing that you will be bound by their policies, and ours, regarding all aspects of your package.  USPS does not offer the flexibility of FedEx or UPS with regard to lost, delayed, or damaged packages.  USPS will allow a direct claim from, and will make direct payment to, the receiver.  For that reason we can not issue any form of credit or re-shipment until we have the outcome of any claim.  USPS does not allow a trace or claim, on a package that is reported as missing or not delivered, until after 30 days from the date of shipment.  For that reason we can not issue any form of credit or re-shipment until after that 30 days has passed and we have filed a claim and / or trace and received payment on the claim.  Please understand that because of the way that USPS operates we can not make any exceptions to this policy.  If we were to send out a replacement before a claim is finalized by USPS and then they find the missing package they will forward it to the original shipping address and then we will have lost the value of the replacement if we could not collect a second payment for that replacement.  If we were to refund a lost order before a claim is finalized by USPS and they fail to find the package then they will pay the claim.  If the receiver had filed a claim directly with USPS then USPS would pay the claim to the receiver and we will have lost the value of the refund if we could not collect that refund or the paid claim back from the receiver.  We understand that no customer wants to pay for their order twice.  Please understand that we can not ship an order twice, or ship and refund an order.  

Material Handling: All materials sold by Ingredients To Die For are intended to be used by qualified professionals only.  Every buyer must read and familiarize themselves with the MSDS for every raw material before placing an order for that material.  It is important to understand that you must follow the handling instructions every time you are exposed to any materials, including when you receive and unpack them.  When shipping to a residence only the person ordering the materials should handle the unpacking of the order to prevent exposure of any persons unfamiliar with the handling instructions.  This is the sole responsibility of the buyer and Ingredients To Die For does not accept responsibility for any damage resulting from exposure to any materials.

Documentation Limitations:  When requested within 30 days of placing an order Ingredients To Die For will provide the CofA for any materials ordered in at least one gallon sizes for liquids and at least five pound sizes for dry materials.  To request a CofA you only need to reply to your order confirmation or your electronic packing slip and type "document request" in the subject line in front of the order number (which will already be in the subject line of these confirmations).  All documentation is linked to the items through the order and this is the only way to track the documents related to the items that you have purchased.  Ingredients To Die For has a strict rotation policy and all materials being offered through the website rotate through our inventory quickly.  We only maintain active documents related to our current lot so it is important to request those documents immediately after placing your order otherwise we may no longer be on the same lot that your order was packed from and we will not be able to provide the documents as we will not offer documents that are not specifically related to the materials purchased. 

We do not provide documentation for samples / trial sizes or testers with the exception of those materials that are offered in only small quantity or size and in those cases we do provide documentation with orders for the largest size offered for that item.  In general we will provide documentation, upon email request, for dry materials purchased in sizes of 5lbs. or larger and for liquid materials purchased in sizes of 7lbs. or larger.  This is because the documentation is not likely to still be applicable once you order the larger sizes as our inventory moves quickly and because we do not guarantee that sample sizes are packed from the same lot.  As a true wholesale company we strive, in all areas of operation, to maintain low prices and to do that we have to anticipate the costs of doing business.  Since we get very few requests for documents with sample items we do not anticipate that as part of our normal cost of offering those materials and therefore do not have any markup in those sizes to cover that additional expense.  As we feel that every customer should only pay for what they need we can only provide this documentation to those customers who require it, based on the following pay scale:  minimum $25.00 documentation processing fee which may be applied to the individual document fee which will be $2.00 per document.

If your business or some organization that you have chosen to work with requires documentation that is outside of the usual documentation that Ingredients To Die For provides as a part of it's usual and ordinary operating practices then you may request to have the documentation prepared.  Ingredients To Die For will then determine on a case by case basis whether or not we can complete the documentation being requested.  In order for us fill out the documentation we will require that the information being requested be in compliance with our own policies as it relates to the release of information and the documentation requested can not violate any of our own policies in order to fill out the documentation.  You will need to familiarize yourself with our policies and the information being requested by the documentation in order to make sure that we are able to complete the documentation within our guidelines.  There is a $65.00 documentation fee for all documentation that is not considered to be a part of our normal operating process.  The only documents that are considered to be a part of our normal operating process are MSDS* and CofA* for raw materials and that is because those documents are required by most of our customers.  When you or the company that you choose to work with requires documentation that is beyond the standard documentation required and usual for all companies and / or businesses and therefore not usual to our other customers then we will not absorb that cost into our product line because all customers should not have to pay for any one customer's special needs.

Ingredients To Die For does not supply any NAFTA certification.
Ingredients To Die For does not supply GC or MS on essential oils or essential oil blends.
*  Some restriction apply

Independent Purchasing Certifications: Ingredients To Die For does regularly certify purchasing for these organizations as long as purchase history is current.  These organizations have the correct contact links as well as the properly formatted forms already set up and only through those preset means are certifications provided.  Only when you provide legal proof of official company affiliates or DBA's can we certify the purchasing when the business name being certified is different from the one being used for purchases.  We must know that the companies are the same in order to make any certifications.  There are no exceptions to this policy.  When your business changes email domains or chooses to do business under another name then that information should be updated across the board through all avenues of regular business. 

 **! Leaping Bunny Certification must be submitted to our Customer Service and must meet the following criteria to avoid being rejected:
     the company information you supply to Leaping Bunny must match the company information being used for orders
     the company must have a current order history
     certification date being requested can not include past history, we will only certify from the date of the request
     the request must come directly from Leaping Bunny
     the request must be in electronic email form
     the certification and associated fee must already be ordered and paid through our website
    

Loss Prevention:  At Ingredients To Die For we take our responsibility to meet our promise of reliable pricing very seriously.  In the interest of protecting our customers from increased prices due to loss by theft and / or fraud and in the interest of maintaining our low prices we have implemented a loss prevention policy.  Unlike a physical store where it is possible to employ security to watch for and prevent theft and / or fraud we have to rely on the integrity and honesty of our customers and we must take aggressive measures to collect and prevent further loss when those qualities are lacking.  The only means we have of instituting loss prevention is through the careful analysis of shopping and / or behavior patterns and the implementation of steps in response to those patterns.  Any order that is placed and which triggers our loss prevention protocol may be canceled at the sole discretion of Ingredients To Die For.  Any order canceled due to loss prevention will be refunded to the original method of payment except in the case of outstanding debt.  Any payment made through the Ingredients To Die For website may be applied to a previous unpaid debt owed by that company whether or not the representative who placed the canceled order was involved in the circumstances of the outstanding debt.  Every business owner is responsible for maintaining honesty and integrity among their staff and that responsibility is assumed for every representative when those representatives are given the authority to place orders for that company.  Ingredients To Die For will make every attempt to collect an outstanding debt.  Ingredients To Die For reserves the right to use any legal means necessary to collect outstanding debt.  Ingredients To Die For reserves the right to report fraudulent activity and / or theft and outstanding debt to any public or private organization in it's attempts to collect a debt or make notice of a debt or of an attempt to defraud.  If you receive product from Ingredients To Die For then payment for that product is owed to Ingredients To Die For except where restricted by law.    

Ingredients To Die For reserves the right to hold any order for a security review.  Ingredients To Die For reserves the right to cancel any order that fails to meet with our security criteria.  In such cases a full refund will be issued.

If there is any question as to the validity of any part of any order which will include but is not limited to:  questions of payment amount, payment type, method of payment, cost of materials, cost of shipping, person who placed the order, or the account used, then the order will be cancelled as allowed by law.  Refund will be made to the original method of payment.

Payment Security: There may be times when Ingredients To Die For determines that a customer has demonstrated a disregard for the Ingredients To Die For payment policy and / or Terms and Conditions of Use and in such cases Ingredients To Die For reserves the right to require payment terms as allowed by law.  When any customer has placed any order which has required a wire transfer payment per the Terms and Conditions of Use posted on the Ingredients To Die For website then the order will be cancelled and refunded and the customer will be notified by email sent to the email address used when placing the order.  If the customer refuses to pay by wire transfer such refusal shall be deemed a demonstration of disregard for the Ingredients To Die For payment policy and / or Terms and Conditions of Use.  At such time all orders placed for or by that customer must be paid for by wire transfer only and any orders placed by or for that customer and paid for by any method other than wire transfer will be cancelled and refunded.  Notification will be sent to the customer by email sent to the email address used when the placing the order.

Payment Security II:  Any account may be required to pay for all orders through secure payment by wire transfer only.  If any payment is disputed, without fault or prior communication with Ingredients To Die For to cancel or otherwise refund the payment, or after any order has been filled and shipped, then all future orders will require a secure payment by wire transfer only.  Any attempt to go around that policy will be considered a deliberate attempt to defraud Ingredients To Die For and no future orders will be allowed under any circumstances

Private Label, Contract Manufacturing, and Special Order Pricing:
These items will be made available when you let us know that you are ready to order.  With any products made using our stock materials there may not be any significant raw material price fluctuation however, with customization and special order items which are not using only stock materials there may be dramatic price fluctuations because we will be subject to market value for those materials.  This is especially true for contract manufactured and special order essential oils where the prices fluctuate daily.  These prices are determined at the time of the quote and will be guaranteed for 3 days only.

Terms and Conditions:
These Terms and Conditions as displayed here are not all inclusive and are not intended to exclude any information contained elsewhere on the website.

All information contained on the website and not displayed here is considered to be a part of the Ingredients To Die For Terms and Conditions.  Ingredients To Die For reserves the right to refuse service to any customer for any reason.

All policies are subject to change without notice.

^!No customer is granted permission to use or reuse any product label for the purpose of any form of sale to any individual or company or business.  You may not re-sell^! any product, ingredient, cosmetic base, or anything else purchased from Ingredients To Die For (a Aroma Alternatives^® company) or Aroma Alternatives^® using or re-using our label. We reserve the right to the sole and exclusive use of our product label(s), company name(s), logo(s), lettterhead(s), document(s) and copyrighted material(s). Trademark is registered.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Ingredients To Die For
11110 Metric Blvd. STE D
Austin, Tx 78758
USA
[email protected]
512-535-2711