- What type of payments do you accept?
We accept the following payment types: Visa, Master Card, Discover, Wire Transfer *
All orders with a total over $7,500.00 must be paid by wire transfer *.
All new customer orders with a total over $2,000.00 must be paid by wire transfer *.
All orders which contain an out of the ordinary purchase will be evaluated and may require wire transfer payment **.
Wire transfer payment will be required for any essential oil orders when the essential oil is offered as a contract manufacturing or special order item only. This policy may be waived at the sole discretion of Ingredients To Die For.
* Wire Transfer Payment options must be pre-approved and the option, upon approval, will be made available to the customer account. To pay by wire transfer you will still submit your order online through the website, as usual. Then we will send you a email with wire transfer details for making payment. Once you have the wire transfer confirmation you can send that to us via email response and once payment is confirmed your order will be shipped. Payment by wire transfer may only be used in by those customers whose accounts have been approved for wire transfer payment. Any orders placed with wire transfer as a payment method which do not meet these conditions will be cancelled and are subject to our cancellation policies. Orders paid by wire transfer will incur a feefs when the order subtotal, before taxes and / or shipping costs, is less than $700.00. Orders paid by wire transfer at less than the total due for the order, including any associated fees, will incur a short pay feefs. and will not be released until full payment is received through an additional wire transfer payment.
** The acceptance of credit card payment may be denied when the order being placed is outside of the usual purchase history for any customer account. As a wholesale company we must also manage the risk with every sale. The buyer has the benefit, and built in protection, of the legal system. As the seller we are not afforded that protection so every sale is an investment in the buyer. As a wholesale company, with minimal markup, we minimize that risk to avoid absorbing the loss of an unscrupulous buyer in order to avoid price increases which would have all of our customers pay for those losses. As with every policy intended to avoid a loss due to a bad sale, we are committed to price control because we don't believe any customer should be forced to pay for any other customer's issues, especially fraud or theft.
We require the ability to communicate with all customers.
You must provide: the name, for both the individual placing the order as well as receiving the order; the company name; email address; phone number; the billing address of the credit card being used for payment; the credit card information for processing the payment.
Any orders without this information will be cancelled and are subject to the current cancellation policy.
No, we do not. All information about every order is sent to our customer via email. However all order information including:
order confirmation, shipping confirmation, tracking information, and E-Packing Slips are available on the website through the customer account. See full details in our "Full Service Customer Accounts" tutorial.
We do not accept any responsibility to ensure that any customer's email application or server will accept our emails and deliver them to the customer. When any customer decides to order from any business it is their sole responsibility to ensure email acceptance from that business.
Yes and no.
If you are purchasing raw materials and doing your own manufacturing then no.
If you are purchasing our Cosmetic Bases for resale! to your customer then yes. We require full traceability with the sale! of our Cosmetic Bases for several reasons: as a wholesale company and the manufacturer we do not incorporate the cost of your customer's support in our pricing because you are our customer but your customer is your customer; as a wholesale company we must be able to assure our business customer that we are not selling bases to their customer and this is just one of the measures that we take to make sure that the retail customer is not going around our customer and buying directly from us; as a wholesale manufacturer of Cosmetic Bases designed for sale! direct to businesses we are not finishing the Cosmetic Bases for retail sale! and we leave the finishing of packaging, fragrance, etc., to our business customer who will tailor their product line to their customer's needs.
It is your choice to offer your customers a way to contact you according to your needs however, it is not our intention to support your company's retail sales! so we do require that your customer has a valid business phone number and business contact information in case they need to contact you about their product. If you aren't prepared to provide this to your customer then please don't order our cosmetic bases because we will require all re-sellers! of our Cosmetic Bases to be authorized and complete information will be required.
If you are reselling our bases in Texas then you will need to have a up to date re-seller! permit for the state of Texas because we have a Texas location.
Our website uses the latest technology to keep your information secure. We use 128-bit encryption to protect your credit card from other people on the internet. If you are using Microsoft's Internet Explorer, you will notice a lock icon on the lower right of the window when you get to the credit card page, if you double click on that you can see the information about the security that we are using to protect your information from other people.
1. All orders must be paid in advance of shipping.
2. We accept Visa, MasterCard, American Express, Discover Card and Wire Transfer payment. For International customers the total will be processed in American Dollars, your credit card will reflect American currency.
3. If there is a discrepancy with what the website charged you for your order, shipping or product, you will be notified via the email address associated with your order and we will charge any shortage to the original method of payment.
If you have a valid Texas Re-Sale! Certificate you may place orders, through the Ingredients To Die for website, and not pay Texas sales! tax. In order for us to tie your tax payer ID with you, as a customer, you will need to have an account. Once you have registered to create an account send us your Tax Payer Id number and fill out this form and email the form to us. If the state lists your status as 'Active' then we will mark your account with that number and the website will no longer collect the taxes on your orders. If you do not wish to create an account you do not have to and in such cases the website will continue to charge the sales! tax and you may just record those paid taxes for reconciliation when you pay your taxes. Please note that all taxes collected / paid / exempted are done so in compliance with state tax regulations / laws and your company / organization is responsible for the accurate reporting / payment of any and all taxes owed.
- How do I know you won't sell my E-mail address to some spammer?
We guarantee you that we will never give out your e-mail address to anyone. We will only use it to send you news letters or promotions if you care for them. You can always remove yourself from the mailing list at any time.
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All payment forms are processed electronically and domestic generated orders usually ship * the second day if the order is received by 6am central time. During holiday peak times the cut off may be earlier. These are estimates only and if you need a guarantee of when your order will ship, please contact us, as these times are not guaranteed but, we are happy to help you whenever possible.
International orders are subject to a 10 day processing delay because the payment is made using the currency conversion in place at the time of order placement. If the currency conversion rate changes from that time to the time that the payment is finalized by our merchant provider and it results in a short payment then our merchant provider will reverse the payment to us because they can not just continue to try to run that charge as the financial institutions do not allow it which is to protect the card holder. We apologize for any inconvenience that this may cause and urge our international customers to plan their orders carefully to allow for this delay. Once an order history is established, we may offer a waiver of the processing delay. The waiver is evaluated on a case by case basis and is not guaranteed. The international delay waiver will be removed in the event of a failed payment that does not get paid immediately upon request regardless of the reason for the delay in securing a payment. In the case of any international order the purchaser grants us permission, by agreeing to our terms and conditions at check out, to submit a new charge for any part of the original payment that does not get paid or gets reversed for any reason. You willl futher need to agree to pay any and all expenses incurred in the attempts to collect any debt, as allowed by law.
As a wholesale company we offer rock bottom pricing and we can not absorb the loss if we don't get paid for international orders where we have no means to collect on the debt because it is from outside of the country. We do not want to increase our prices and pass those losses on to our other customers so we have implemented the delay to avoid that. This is the only way that we can make sure that everyone pays for only what they should pay for and not for our running our business inefficiently and their having to pay for another customer's order because we didn't get paid and then couldn't collect.
Orders to Russia will experience an even longer delay due to that country's regulations. USPS does not allow us to process these labels electronically so they have to be taken to the post office to get labelled and shipped.
When shipping essential oils there are regulations that we must follow. If the essential oils that you have ordered can not ship by air we will downgrade the shipping to ground to remain compliant with the regulations. If your order can not ship by ground then we will refund that / those essential oils.
* Back Orders ... if your order includes any item that is out of stock you will see that indicated on your EPacking (electronic) slip. We rarely have any back orders** of raw materials and when we do we work hard to get the material in and fill your back order as quickly as possible. You are welcome to cancel the item on back order for a full refund except in the case of any manufactured / special order / custom base. In the case of these bases you will need to contact us within 24 hours of back order notice. If you fail to notify us within the 24 hour requirement and the special order / custom base is already in production then the special order and / or custom order cancellation policy will apply. In the case of regular stock bases which have already gone into production and where the ordered quantity exceeds our regular inventory par for that item a 25% restocking feefs will be applied to any refund. Our Cosmetic Bases are maintained in stock at levels as low as possible to maintain the freshest possible stock. Production takes place every day and most back orders are filled within the next few days. Please contact us as soon as possible if you do not want to wait for the back order and wish to cancel that item. In no event will our standard cancellation policy not apply to any items not back ordered even when the order has a back order item. This exception to our posted cancellation policy will only apply to the item that is back ordered.
** We offer an extensive line of Cosmetic Bases. Our primary goal with all bases is product freshness and safety. We work hard to try and keep the perfect amount of each base on hand so that we can fill orders quickly and yet not have anything on our shelf for longer than the optimal shelf life. Cosmetic bases are made by our lab and on average will only take a couple of days to get re-stocked so they will sometimes be out of stock. This won't be true for all bases and you'll get an idea of which ones will experience this. Please watch for those patterns and plan your orders to account for any production time. With many of our cosmetic bases we produce them for each order of the bulk size so that we can ensure the entire container is fresh and from the same lot.
- How soon will I receive my package after I place my order?
There are two factors that determine when you will receive your package:
1. Processing Time: this is the amount of time it takes for your items to be filled and made ready for shipping and ...
2. The method of transit (shipping method) you selected when you placed your order. When you select USPS there will be an extra day of processing time because while they do offer a daily pick up for businesses they do not guarantee that daily pick up. When their carrier fails to pick up packages they will not send out another carrier. We do not have access to a USPS hub at our new location.
These are two separate items of impact and one has no bearing on the other. When you select an expedited transit (shipping method) we will try to expedite the processing time by preparing it the next business day but that is not guaranteed.
Be sure to check our Current Events - Crisis Management and our Daily Operations - Need to Know pages, to see if there is anything happening with processing or transit that may impact your order.
- Can I ship to a PO Box?
Yes. You may ship to a PO Box when your order meets the requirements for, and you select, USPS for your shipping method.
When you provide just a PO Box for your shipping record on any order, and regardless of shipping selection, your order will ship USPS Priority as long as the shipping charges are sufficient to cover postage otherwise the order will be cancelled and restocking feesfs will be applied to any refund.
You may not ship to a PO Box using any other carrier. If you select another carrier, such as FedEx or UPS, and you have only provided a PO Box we will only discover that at the time of shipping and after the order has been filled and made ready for shipping. We will not be able to ship the order. We will send email notice to the email on file with the order. We will hold the order for five days before it is canceled, re-stocked, and refunded.
With every order the website offers an automated shipping estimation of the expected turn around time for your order to ship. We are now offering expedited processing for our customers who have an urgent need for their order. With expedited processing we will ship the order sooner than is estimated. This is not always possible, depending on the number of orders in the system and the order itself, however, we will do our absolute best. We do not bump orders in order to handle an expedited order. This service requires us to shift staff or extend shifts and that is not always possible. Expedited processing will not have any impact on out of stock bases as those bases will still have to be produced based on the regular schedule. This is because at Ingredients To Die For our fulfillment department fills orders based entirely on a master packing slip that is generated by the website for that day's orders. Nothing is pre-packaged and sitting on a shelf ready to pull. Every item is packed fresh every day with the exception of bulk items that are ordered in the size as it is packed by the manufacturer.
Expedited processing added to an order for cosmetic bases will speed the production and therefore the ship time when that cosmetic base is out of stock.
The daily cut off time for same day expedite is 1P. Same day expedite orders placed after 1P will be shipped the next business day. If we fail to get your order out the door prior to the estimated ship date, given when the order was placed, then the cost of the expedited processing will be refunded to the original method of payment.
 Check out our video on how to add expedite processing to your order.
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- Do you have a minimum order?
No, there is a no minimum dollar amount to place an order. We recognize there are many different size businesses out there and we don't want to leave any of them out.
No, because there is no such thing as free shipping. Think about it, the only way shipping could ever be free would be if there was a way to get the carrier to pick up, transport, and deliver free of charge and that doesn't happen. In all other instances where a company is offering free shipping that cost of shipping is hidden in the cost of the product so, the bigger and more important question should be ...
Do we offer products free of hidden costs and fees? YES, ABSOLUTELY!!! We believe in fair play across the board. We don't want a local customer who picks up their order to pay a higher price for their product so that the person who is shipping their product can get a break on the shipping because that would not be fair to the local customer. We don't want any customer to have to pay the shipping costs or anything else for any other customer's purchase. We believe that it is our responsibility to protect customers from paying for anything which is not theirs and we take that responsibility seriously. That responsibility plays a part in every decision that we make. All customers will pay the cost of shipping for their order but only their order. That is fair to all.
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- What are your shipping charges?
You will never pay for inflated shipping here. You will always pay for just the cost of shipping and no more. We recognize that, as a consumer, you work hard for you money and why should you pay for more on shipping than you need to. Our boxes are tightly packed and will have only the amount of protection necessary to protect the product. You'll never receive a package from us that contains one 4oz plastic bottle, with 3 lbs. of bubble wrap, packed into a box 5 times the size of the product. We ship in plastic* precisely because it is not fragile. Our shipping department is well trained to respect the impact of shipping on your purchasing budget, as well as its environmental impact, and is never wasteful or thoughtless. We take great care to not overdue it and cost you or the planet more than is necessary. By that same rationale you should never expect any shipping discounts from Ingredients To Die For. To do that means passing those discounts on to all other customers through inflated prices and we will never do that to our customers. Every customer will only pay for their own shipping.
Please take extra care to make sure that you enter your shipping information correctly. You will have a minimum of two opportunities to confirm that all of the information that you entered is correct before you finalize your order. You will also receive an automatic email confirmation, of your order, at the email address that was used when you placed your order. The website is fully automated and the shipping information that you enter when you place your order is automatically pulled in by the shipping software. If the carrier's website detects a problem with your shipping address then our shipping department will not be able to create the label and we will contact your for any necessary correction otherwise, we will ship your order to the address as you enter it when you place your order. If you need to make a change to your shipping information you will need to send us an email with any changes and we will follow up with you to confirm that you own the order or are authorized to make any changes to the shipping information. Please be prepared to verify specific details so that we can confirm that you are the person who placed the order or that you have authority to change the order. If you can not provide satisfactory information then we will not be able to make any changes to the order's shipping information and you will need to make arrangements to get your package after it is delivered per the instructions set when the order was placed. There are no exceptions to this policy.
If you enter incorrect shipping information, when you place your order, the package will ship to the address supplied and the carrier may, or may not, be able to deliver it. If it can not be delivered the carrier will charge the return shipping charges to Ingredients To Die For and return the package. We will contact you about the failed delivery. If it is confirmed that you entered incorrect shipping information you will need to pay to re-ship your package to the correct address and you will be required to pay the return shipping charges that resulted from the package being shipped to the incorrect address supplied at the time of the order. If the package is left at the incorrect address, and you contact us to make us aware of the mistake, we will have the carrier attempt to pick the package up at the incorrect address. We will do our best, and require that the carrier does their best, to get your package from the receiver and back on its way to you. You will be required to pay any additional shipping charges.
Ingredients To Die For utilizes a fully automated website and shipping software. We are a wholesale company with a very minimal mark up. That mark up is based on our anticipated costs of doing business. We do not include having to make changes to a processed order to be a regular part of doing business so we do not have any markup included in our prices to cover the additional labor involved when our staff are required to edit and follow through on order changes. In order to maintain our low prices and in keeping with our philosophy that every customer only pays for their own needs which includes correcting order errors, there will be a administration fee fs which will be charged to the original method of payment, prior to processing, if our office has to make changes to a shipping record. Please confirm your registration, billing, and shipping details carefully. If we are required to perform address investigation to correct a address mistake that was entered with any order there will be a administrative fee fs. This fee will be charged to the original method of payment prior to shipping. By placing your order you acknowledge and accept the administration fee and give us permission to charge the administration fee to the original method of payment. Please keep in mind that our taking on the responsibility to make address corrections results in a savings to our customer. If we were to ship the package with an incorrect address and it was corrected by the carrier their current fee would be higher and their correcting the address to avoid delivery to the original address is not guaranteed but their fee will still apply. If the carrier is unable to make the correction, for whatever reason, then they would return the package to us undeliverable and they would charge return shipping. Then our customer would pay the original shipping cost, the new shipping cost to return the package, as well as the new shipping to send it out again. If it were returned undeliverable that would also add several days to a couple weeks of shipping and processing time. In all things that we do at Ingredients To Die For we have our customer's best interest in mind.
When we discover a address mistake at the time of shipping we will send you an email to alert you to the problem. Because we can not update any shipping records we will ask you to log in to your account and make the necessary corrections, this will include updating your shipping record with a physical address when you selected FedEx or UPS for your shipping method but only included PO Box information in your shipping record. Only USPS can deliver to a PO Box. We will hold your order for five days to give you sufficient time to make any corrections and let us know that they are done. After five days the order will be restocked in accordance with posted Terms.
When an order that is set up to ship by freight is cancelled after it has been processed the shipping charges will not be refunded.
*Essential Oils are shipped in amber glass* bottles except when the combined total of the same essential oil is in excess of 64 fluid ounces. When in excess of 64 fluid ounces the combined essential oil will be bottled in HDPE instead of glass. Please let us know via email when you have placed an order and do not want your essential oils packed in the HDPE. Our shipping department is highly trained and will still pack your orders with as little waste as possible. Most essential oil bottles will be protected using cardboard. bubble wrap, or a combination of the two. Whenever your orders include powdered ingredients we will use those ingredients to protect the glass bottles rather than using additional shipping materials. You can count on Ingredients To Die For to minimize the cost, waste, and damage, related to shipping even with our Essential Oils.
*Clearance priced essential oils may be packaged in opaque HDPE plastic bottles to reduce transit risk.
We offer FedEx and / or UPS as well as USPS carrier service for all domestic orders and FedEx and USPS for international orders. You may select standard ground service or expedited service by air. You may set up your business or your residential address for your deliveries. For residential deliveries with a value at or above $200.00 or when there has ever been a disputed delivery for the acount and regardless of value FedEx ground shipments will require a signature for delivery. For business deliveries FedEx will require a signature regardless of the value. If your address is in a residential zoned area then you must designate 'residential' for your address. UPS and FedEx do have a surcharge for residential deliveries but this designation protects you from having your package just dropped without a signature which can lead to lost packages. Neither UPS nor FedEX guarantees to pay on a claim of non delivery when they drop the package at the door of a residence, which is why we require a signature for orders over $200.00. If your order value is over $200.00 and you bypass our security measures by selecting 'business' designation when your address is a residence then you will bear the responsibility for any package that is delivered and dropped off without a signature. We will still file a claim and advocate with UPS or FedEx on your behalf but the outcome is not certain. It is best to respect the security measures and place your order with the correct address designation to avoid possible lost packages and claim denials. You can save some shipping cost by selecting USPS as your shipping carrier however, there are some things that you should know about what will happen in the case of a lost or damaged package. When you choose to ship USPS please do so knowing that you will be bound by their policies, and ours, regarding all aspects of your package. USPS does not offer the flexibility of FedEx or UPS with regard to lost, delayed, or damaged packages. USPS will allow a direct claim from, and will make direct payment to, the receiver. For that reason we can not issue any form of credit or re-shipment until we have the outcome of any claim. USPS does not allow a trace or claim, on a package that is reported as missing or not delivered, until after 30 days from the date of shipment. For that reason we can not issue any form of credit or re-shipment until after that 30 days has passed and we have filed a claim and / or trace and received payment on the claim. Please understand that because of the way that USPS operates we can not make any exceptions to this policy. If we were to send out a replacement before a claim is finalized by USPS and then they find the missing package they will forward it to the original shipping address and then we will have lost the value of the replacement if we could not collect a second payment for that replacement. If we were to refund a lost order before a claim is finalized by USPS and they fail to find the package then they will pay the claim. If the receiver had filed a claim directly with USPS then USPS would pay the claim to the receiver and we will have lost the value of the refund if we could not collect that refund or the paid claim back from the receiver. We understand that no customer wants to pay for their order twice. Please understand that we can not ship an order twice, or ship and refund an order.
When UPS or FedEx has undelivered package in their system they will try to locate the missing or damaged package and unless someone makes an exception they will forward the package on to the receiver once it is located. None of the carriers can guarantee what will happen to the package once it is located. For that reason we do not ship an immediate replacement when a package is not delivered. Both UPS and FedEx require two days to confirm that a package is undeliverable. Once the package is confirmed as undeliverable we can file a claim and at that time we will send a replacement. If your need is urgent you may place a new order for the items in the undeliverable package and then we will refund the original undeliverable package as soon as the claim is approved. If the undeliverable package is located and the carrier fails to redirect the package back to us and instead they deliver it to you then you may just refuse the package and we will bear the burden of the return shipping while we work to have the carrier reimburse us for the loss or you may keep the items and we will cancel the refund. In some cases a carrier rep will commit to paying for replacement order shipping so that we can send out a replacement right away. In these cases it is their intention to redirect the original undeliverable package back to us however that is not always successful. If you have contacted the carrier and they contact us, on your behalf, to ship a replacement immediately then we may do that. If they fail to redirect the original package back to us and instead deliver it to you then you may refuse the package and we will bear the burden of return shipping while we work to get compensation from the carrier or you may keep the package and we will charge your account for the items and original shipping only. We will bear the burden of the upgraded shipping of the replacement order while we work to get a reimbursement from the carrier.
Any undamaged product which is refused at delivery and returned to Ingredients To Die For is subject to current quarantine practices and further subject to the current costs of microbial testing. Microbial testing of returned product will be determined on a case by case basis. Re-shipment to the customer is subject to standard shipping costs. Any return shipping charges must be paid by customer before re-shipment is approved. When customer chooses to not re-ship their merchandise then current re-stocking fees will apply.
At Ingredients To Die For we are always looking for ways to improve on the value of every order. We are currently testing out a new shipping option which delivers certain packages by FedEx 2Day Air so that our customers can receive their package quicker and with more efficiency. In any case where the package qualifies we will change the shipping at the time of shipping. This will be done automatically whenever possible so you do not need to contact us. Because we are confidant that in 99% of orders there is a benefit to faster turn around and receipt of the order we have automated the process. Even when you select USPS and we are able to ship using 2Day we will do so automatically unless you send us a email with the order number and tell us to not allow the change.
*1 In all cases of damaged items you must keep all damaged items and all packaging materials, inlcuding the box, for 30 days or until we advise that it
is okay to discard. This is because the carrier, or we, may need to retrieve the damaged items for inspection and trainging purposes. We do apologize for this inconvenience however, this is a necessary step in our filing a succesful claim. If retrieval is required and not possible because you have discarded the damaged items or because you refuse to cooperate with retrieval and / or inspection then we will not be able to reimburse any damaged items. Of course, and in any case, we will still advocate for our customer and we will do everything possible to get the claim paid.
Orders which contain any single product over 130 pounds must ship via freight. There are two freight shipping options available through the website checkout. Freight TBD which you may use if you wish for us to arrange the carrier and is only an option when you are shipping to a commercial building and Freight - Local Pick Up by Customer and in this case you will arrange the freight pick up and send us the BOL. Ingredients To Die For will not release any order without the BOL. Please contact us for more information regarding freight deliveries. Any orders which include a freight item when the shipping method is not a freight option will be cancelled and are subject to the Ingredients To Die For cancellation policies. When you elect to ship via freight it is important to know the policies regarding damage and loss prior to receiving your order delivery. In every case: pictures must be taken to show damage, the driver must log any reported damage or lost items, the driver must give you an exception number for the reported damage or loss, with lost items the driver must count total items on the pallet and note that number with the exception, the driver must confirm delivery weight, you must save all items for possible inspection by the freight carrier otherwise claims will be denied. You will then send us an email with all pictures attached and a clear explanation of any issues so that we can file a claim on your behalf if we set up the pick up and delivery. If you set up the pick up and delivery then you will file your claim directly with your chosen carrier. For loss or damaged items you will need to place a new order if you need those items replaced prior to claim settlement. Once the claim is settled you will be reimbursed.
What happens if I designate my delivery address as a business when it is a residence?
The first problem with this is that if a package is just dropped off you will jeopardize your ability to file a lost package claim because all carriers assume the right to just drop off a package when shipping to a residence, per their terms. Also, there is a FedEx and UPS residential surcharge when a package is delivered to a residence and your order shipping charges will not include their surcharge when you incorrectly select business instead of residence. In all cases either we, at the time of shipping, or the carrier, at the time of delivery, will discover the inappropriate designation and adjust the shipping charges accordingly. This residential surcharge is the sole responsibility of the customer (receiver). When you inappropriately select business even though the address is a residence (and this means residential zoning and doesn't matter if you run a business out of your home, it's still a zoned residence which is what is used by carriers) we will charge the difference in shipping plus our admin fee fs to the original method of payment prior to shipping, which may cause delays, otherwise we will charge once we receive notice from the carrier.
What should I do if an item in my order is damaged?
When reporting damaged items please retain all damaged items and all packaging for 30 days or until we advise that it is okay to discard. Ingredients To Die For has been shipping for 20 years and we go to great lengths to ensure delivery without damage. When there is damage it is usually a result of blatant mishandling by the carrier reps during transit or by inspectors or by third party receivers though we do come across the occasional faulty package or seal and because we seal by machine we may not discover any discrepancy in a package or a seal. In all cases of damage, unless the damage is a result of faulty package or seal, we will file a claim to be reimbursed for any loss as well as for the purpose of accountability because as we all know, in any industry change happens when the loss outweighs the convenience. For this reason you must keep all damaged items because one of the organizations may require retrieval for investigation or training purposes. We may not be able to file a claim if you do not keep items and packaging for which you have reported damage.
If you have damage please take a picture of the entire shipping box, which must clearly show the shipping label, and the contents. Also take isolated pictures of any damaged item which show the item label and control number. For bottles with reported leakage please include a picture that shows the cap off and the condition of the seal. Forward all pictures to us for review and to start the claim process. This supportive documentation is required for all claims. We can not start any claim without proper documentation and support. Please keep all packaging and items for 30 days or until we advise that it's okay to discard. We, or the carrier, may require retrieval of the entire box and contents for investigation and successful completion of the claim process.
What should I do if my package shows delivered but I don't receive it?
When your order is shipped we will send you an email with tracking information. You will need to track your package progress. If it shows delivered and you haven't received it then you will need to report the failed delivery to us within two days of when it was delivered. FedEx and UPS have GPS on all trucks and they are able to pinpoint the driver's location at the time of every scan however, they can only take advantage of this feature for a limited time. As a standard practice they will also question the driver for specifics about the deliver. When reported within the allotted time frame they will confirm the address and retrieve the package, to forward it on to you, whenever possible. If the lost package is not reported within the allotted time then the only recourse we have is to file a claim for a lost package.
IMPORTANT::: DO NOT REFUSE DELIVERY OF A DAMAGED ITEM
When your package is being delivered and you believe that there is damage it is important that you make the driver indicate the damage on the delivery because the carrier will not attempt to delivery a package that they suspected to be damaged. If they deliver a package then they do not suspect damage and there will be no status exceptions to record suspected damage. Never refuse a delivery due to suspected damage unless to do so would be unsafe and in that case please take adequate pictures, that clearly show the suspected damage, before refusing the delivery so that there is evidence because when you refuse due to suspected damage the carrier may just discard the item without proof of damage and we may not be able to get a claim approved and get you compensation for the damage. Once you accept the damaged delivery take sufficient pictures to demonstrate the suspected damage and send those picture to us right away so that we can investigate and file a claim and the carrier can investigate as well. When you accept the delivery and send us sufficient evidence of damage we will bear the burden of a claim and send you a replacement while we work through the claim process. If you refuse the delivery then we will have to wait until the claim is paid before sending any replacement because without your evidence of damage the claim may be denied and we will have no evidence to fight that decision.
Any undamaged product which is refused at delivery and returned to Ingredients To Die For is subject to current quarantine practices and further subject to the current costs of microbial testing. Microbial testing of returned product will be determined on a case by case basis. Re-shipment to the customer is subject to standard shipping costs. Any return shipping charges must be paid by customer before re-shipment is approved. When customer chooses to not re-ship their merchandise then current re-stocking fees will apply.
*1 In all cases of damaged items you must keep all damaged items and all packaging materials, inlcuding the box, for 30 days or until we advise that it is okay to discard. This is because the carrier, or we, may need to retrieve the damaged items for inspection and trainging purposes. We do apologize for this inconvenience however, this is a necessary step in our filing a succesful claim. If retrieval is required and not possible because you have discarded the damaged items or because you refuse to cooperate with retrieval and / or inspection then we will not be able to reimburse any damaged items. Of course, and in any case, we will still advocate for our customer and we will do everything possible to get the claim paid.
Yes.
FedEx only allows a residential delivery of up to 70 pounds per package and a business delivery of up to 130 pounds per package. For business delivery of packages in excess of 130 pounds you must select freight carrier. Orders which contain any single item over 130 pounds must ship via freight. There are two freight shipping options available through the website checkout. Freight TBD which you may use if you wish for us to arrange the carrier and you are shipping to a commercial building and Freight - Local Pick Up by Customer and in this case you will arrange the freight pick up and send us the BOL. Ingredients To Die For will not release any order without the BOL. We will send you notice when the order is ready for pick up. Freight shipments may be picked up as of the day the BOL is received by 9A. Please contact us for more information regarding freight deliveries. Any orders which include a freight item when the shipping method is not a freight option will be cancelled and are subject to the Ingredients To Die For cancellation policies.
When you elect to ship via freight it is important to know the policies regarding damage and loss prior to receiving your order delivery. In every case: pictures must be taken to show damage*1, the driver must log any reported damage or lost items, the driver must give you an exception number for the reported damage or loss, with lost items the driver must count total items on the pallet and note that number with the exception, the driver must confirm delivery weight, you must save all items for possible inspection by the freight carrier otherwise claims will be denied. You will then send us an email with all pictures attached and a clear explanation of any issues so that we can file a claim on your behalf if we set up the pick up and delivery. If you set up the pick up and delivery then you will file your claim directly with your chosen carrier. For loss or damaged items you will need to place a new order if you need those items replaced prior to claim settlement. Once the claim is settled you will be reimbursed.
FedEx does not allow essential oils to ship by air due to hazardous material restrictions related to flash point. the website will not allow a shipping method by air when the order contains essential oils. In any event where the website does not prohibit an air selection our shipping department will change the shipping to ground.
Ingredients To Die For does not have any control over what our customer may choose from the shipping options available through the website checkout page. If you place an order that could ship through a standard carrier but you select Freight then we will set that order up for you to arrange the pickup just as you would freight. Our cost of materials does not assume mistakes in shipping selection as a part of the regular cost of doing business and therefore only the customer that makes the mistake will pay for the additional handling of correcting a shipping method mistake. All orders with shipping mistakes will incur regular processing fees fs: including admin, cancellation, and restocking fees. When an order that is set up to ship by freight is cancelled after it has been processed the shipping charges will not be refunded.
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If you have placed your order and find that you need to change the shipping address then you will need to log in to your account and add the new shipping address to your user profile and then send us email, from the email account used for the account, as soon as possible. Under no circumstances will we change the shipping address by phone instructions or to any address not already in the customer's shipping records.
If your package has already shipped and the carrier has to change the deliver address, of a package already in their system, there is a fee. Your original method of payment will be charged a address correction fee fs. This fee will be paid whether they are able to catch the package, and update the address, or not. The fee is compensation for the follow through work that they must do in order to try to change the address, of a package already in their system. This is not our policy and is beyond our control. Sometimes we are able to get the carrier to override the fee when the change does not get handled in time. If that is the case then we will refund the fee otherwise the fee is due regardless of success of the re-routing.
If it has not shipped then we will make every attempt to change the shipping address before it ships. Our system is fully automated so we can not guarantee that your order will ship to the updated address. We will not reimburse any shipping charges for mis-delivered packages, due to an address change so, please be prepared to make the arrangements, necessary, to get your package from your original shipping address to your updated address.
The only way to guarantee that your package is delivered to the address, that you prefer, is for you to make sure that you place your order with the correct shipping information when you place your order.
Ingredients To Die For will not be responsible for any charges related to an order that requires a shipping address change, nor for a package delivered to the original shipping address, supplied at that time of the order.
Ingredients To Die For utilizes a fully automated website and shipping software. We are a wholesale company with a very minimal mark up. That mark up is based on our anticipated costs of doing business. We do not include having to make changes to a processed order to be a regular part of doing business so we do not have any markup included in our prices to cover the additional labor involved when our staff are required to edit and follow through on order changes. In order to maintain our low prices and in keeping with our philosophy that every customer only pays for their own needs which includes correcting order errors, there will be a administration fee fs, which will be charged to the original method of payment, prior to processing, if our office has to make changes to a shipping record.
When you send us an email to change the shipping address of an existing order please be sure to update your profile with the new ship to address. For security measures your profile must already have the new ship to address for us to use. If you do not have the new shipping address in your existing profile we will not be able to make the change as that is the only way that we can know that it is the owner of the order making the change.
fs Please see our Terms and Conditions for the current Fee Schedule which will apply in all cases of any fee.
Log in to your account and click on "Account Settings" then click on "Create New Shipping Record" then click on "Insert Shipping Record" and follow the prompts.
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Yes, you may include information such as, leaving the package at the office, leave if no answer, attn:. The shipping record does have two lines for the physical address, so that you can include special handling. You may also put the suite or unit number on the first address line in order to save that extra line for special handling. You can also put the company name on the same line with your name to use that line for special instructions. Any special handling will need to be included in your shipping record. The information that you include in your shipping record when you check out is the only information that will go on the shipping label. In order to assure the accurate processing of shipping labels, this is an automated process. There is no guarantee that any carrier will follow any special handling instructions as they are only required to make deliveries to the address. You can contact the carrier, directly, once you have tracking information and make any arrangements necessary.
When you fill out your shipping record or are at the checkout page when you click on the "STATE" tab one of the available selections is "OUTSIDE THE US". That is what you will select if your state is not available in the list.
Check out our video tutorial for more information about international checkout: International Orders
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Absolutely. You are welcome to ship your order to anyone that you'd like. Please keep in mind however, that we do not accept responsibility beyond delivering to the address that you enter when you place your order. The carrier's and our responsibility is considered fulfilled as soon as the package is delivered to the address that you entered when you placed your order. Any issues that you may have will have to be taken up with the third party as we can not account for what they may do, or what may happen, to your order once they have received it. Please direct all inquiries, regarding your items, to the third party that you chose to ship to. It's important that you exercise care and due diligence when selecting a third party receiver to make sure that they accept responsibility for your package once they receive it.
We run a triple confirmation to ensure that every order is correct and complete when it leaves our warehouse so you may rest assured that your order will ship, to the third party, complete. If there is any damage they will need to have the carrier indicate that damage when they deliver the package.
It is out of our hands when you elect to ship via freight carrier to a third party receiver. The third party receiver bears the sole responsibility for compliance with the carrier's, and our, policy for damage claims. They must follow posted terms for the receiving and handling of all damaged merchandise in order for us to file a claim. When you elect to ship to a third party receiver by freight carrier then that third party will bear all responsibility for the supportive evidence for us to file any claim and they must keep the palettte intact until the carrier advises that they will not require inspection of the palette. If they fail to follow the posted terms for damaged merchandise and we are not able to file a claim then you will need to follow up with the third party directly to settle any reimbursement for damaged merchandise.
Please keep in mind that you will be surrendering all control over our products when you elect to ship them to a third party. You can not know how the products are received, sorted, stored, or used, when they are used outside of your own facility or location. We can not be resposible for product shipped to a third party receiver. Third party receivers have no real interest or investment in the in your product. Their sanitation and handling practices are not within our or our customer's control.
Items shipped to a third party are not eligible for return.
*1 In all cases of damaged items you, or a third party receiver, must keep all damaged items and all packaging materials, inlcuding the box, for 30 days or until we advise that it is okay to discard. This is because the carrier, or we, may need to retrieve the damaged items for inspection and trainging purposes. We do apologize for this inconvenience however, this is a necessary step in our filing a succesful claim. If retrieval is required and not possible because you have discarded the damaged items or because you refuse to cooperate with retrieval and / or inspection then we will not be able to reimburse any damaged items. Of course, and in any case, we will still advocate for our customer and we will do everything possible to get the claim paid.
Ingredients To Die For offers freight shipping through two methods. You may select Freight - TBD if you are shipping to a commercail building and you would like us to arrange the freight or you may select Freight - Local Pickup by customer and you will make your own freight arrangements and you will carry the sole responsibility for loss and / or damage. It's important to understand the freight carrier's insurance and in almost all cases you may want to purchase stand alone insurance to avoid heavy loss in the case of loss or damage. The general practice of freight carriers is to only insure based on total weight and value so, if everything that you're shipping has the same dollar value per square foot then you're fine however, if you ship a variety of items, some that are worth $1.00 per pound and others that are worth $1,000.00 per pound then you will lose a considerable amount of money if the $1,000.00 per pound product is lost or damaged as they will only pay the average of total weight and dollar value. You will bear the sole responsibility for your product once it is picked up so choose your carrier and your insurance carefully to be sure it is appropriate to protect your interest. Any loss or damaged product will have to be reimbursed through an insurance claim. You may not return damaged product to us. We will not replace or refund any items lost or damaged in transit.
When you are shipping to a third party it is crucial that you make them aware of all policy related to damaged goods. It is out of our hands when you elect to ship via freight carrier to a third party receiver. The third party receiver bears the sole responsibility for compliance with the carrier's, and our, policy for damage claims. They must follow posted terms for the receiving and handling of all damaged merchandise in order for us to file a claim and they must keep the palettte intact until the carrier advises that they will not require inspection of the palette. When you elect to ship to a third party receiver by freight carrier then that third party will bear all responsibility for the supportive evidence for us to file any claim. If they fail to follow the posted terms for damaged merchandise and we are not able to file a claim then you will need to follow up with the third party directly to settle any reimbursement for damaged merchandise.
When an order that is set up to ship by freight is cancelled after it has been processed the shipping charges will not be refunded.
*1 In all cases of damaged items you, or your third party, must keep all damaged items and all packaging materials, inlcuding the box, for 30 days or until we advise that it is okay to discard. This is because the carrier, or we, may need to retrieve the damaged items for inspection and trainging purposes. We do apologize for this inconvenience however, this is a necessary step in our filing a succesful claim. If retrieval is required and not possible because you have discarded the damaged items or because you refuse to cooperate with retrieval and / or inspection then we will not be able to reimburse any damaged items. Of course, and in any case, we will still advocate for our customer and we will do everything possible to get the claim paid.
If you selected Freight To Be Determined then we will make all arrangements and you will receive your EPacking Slip as usual.
If you selected Freight - Local PickUp by Customer then you will set up your BOL (Bill of Lading) and send that to us. Our shipping department will not palletize a freight order without a BOL. Our freight shipping dock closes at 2P daily. Freight orders may be picked up as of the day that the BOL is received by 9A. You may send us a email inquiry if you would like us to estimate the weight and pallets and we will respond with those details. All freight weights are padded by 50lbs for shipping quotes. Pallets will add 35 to 45lbs. Cubes and Pails will add 7lb. 400+lb drums will add 35lb. 200lb drums will add 25lb. For all other items add 1lb each.
You will need to add insurance to cover the actual value of the order and you will need to schedule delivery to the address that you selected at the time of the order. Our shipping department will not process orders with incorrect details. We are very busy and our shipping department will not debate insurance, value, weight or dock hours. Any orders where we can not get a correct BOL will be cancelled, subject to the terms of the current cancellation policy.
- How long will you hold my freight when I select a pck up?
When you select Local Pickup (Freight) you will make your own freight arrangements and you must send us the BOL within 48 hours after you have been provided the freight details. Any freight orders not scheculed within 48 hours will be restocked and fees will apply.
You will be charged the basic Freight TBD rate at the time of the original order. The original shipping quote will be a estimate. We won't know the final charges until we receive the final invoice. The final invoice will reflect unplanned charges such as; lift gate requirement, appointment requirement, failed delivery and rescheduled delivery, etc., Once we receive the final invoice your account will be either credited any balance or charged any deficit. By submitting your order you are indicating your agreement to these terms and charges.
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You will receive, automatic, email confirmation as soon as your order has shipped. That email will contain your Electronic Packing Slip and your tracking information, including a link to carrier tracking.
You can also get up to the minute tracking information through the website. Just log in to your account and click on the "Order Status" link at the top left of the page and then click on the order in question to see the tracking number and a link to the carrier. This order history will also include the status of any current orders so if you selected expedited processing you can confirm that status from your order history. The website will maintain all order records ever placed under your account.
As a green shipper we do not include any documents in customer shipments. A packing slip is utilized by our shipping department and is kept on file for our use and a electronic copy is sent to the email address that was used to place the order. You can rest assured that every item that is indicated as being included in your package has been included in your package as we take extra precautions to make sure every order goes out complete and without error. When we pack orders we use a triple confirmation process to ensure order accuracy and those packing slips are filed. When you place your order you will receive a order number confirmation from the website as soon as it is finalized and then you will also receive an email confirmation of your order, and then you will receive an email confirmation with your electronic packing slip as soon as your order has shipped. Please print one of these copies, of your order, to use for your receiving department, so that they can know what should be in the order.
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- Can I buy larger quantities, than what the website offers?
Yes, we will sell in larger quantities than what is shown on the website, please contact us for pricing.
The purchase of Ingredients To Die For bulk bases is strictly controlled. You must provide a verifiable company name that is clearly a cosmetic re-seller! in order to purchase any bulk base. Bulk base is defined as 7 pounds (1 gallon) or more for liquids / creams and 5 pounds or more for dry products. One of the names on every order for any bulk base must match the list of officers for the company name. Any orders for any bulk base which can not be verified will be cancelled and refunded in accordance with our cancellation policy.
When you make a bulk purchase we will require that you register an account and make those purchases through that account. We absolutely must be able to trace those purchases in case of recall or alerts.
When you are considering our bases for your cosmetic line it is important that you sample them prior to making a large purchase because we are strictly wholesale with minimal markup with no anticipation of paying for our customer's testing so we do not allow the return of opened product except in the case of manufacturer defect. We will make every attempt to describe every base to give you an idea of the base but descriptions are subject to interpretation and you may not agree with our description. We don't want our customers to lose money but we don't want to lose money either and we believe this is an easy solution. Research and Development is a normal cost of every business and is every company's responsibility. Just as we do significant amounts of testing before we decide what to offer our customers you will need to do some testing before you decide what to offer your customers. If we allowed our customer to buy large quantities to determine if the product meets their need, rather than sampling, and then just return everything that wasn't what they wanted then that would essentially be us, and our other customers (through higher prices), paying for that company's Research and Development and as in all cases of doing business we believe that every customer should only have to pay for their own needs, not anyone else's needs.
It's important to note that as a supplier of pure and natural products we do not engage in any manipulation, which included natural color and odor. We will post a description of appearance and odor with every item but it must be understood that those aspects may change from batch to batch of the raw materials. Plants produce chemicals in response to their current growing environment and they are very efficient at modifying those chemicals to ensure their survival in the current environment. Therefore, the natural aspects, the most notable being, color and odor may and do change whenever the plant deems it necessary to survive or thrive. We do what we do because we love that aspect of plant life ... it is a living thing and does adjust. Please educate your own customers to avoid issues over these natural changes.
We offer an extensive line of Cosmetic Bases. Our primary goal with all bases is product freshness and safety. We work hard to try and keep the perfect amount of each base on hand so that we can fill orders quickly and yet not have anything on our shelf for longer than the optimal shelf life. Cosmetic bases are made by our lab and on average will only take up to one week to get re-stocked so they will sometimes be out of stock. This won't be true for all bases and you'll get an idea of which ones will experience this. Please watch for those patterns and plan your orders to account for any production time.
- Can I add ingredients to your cosmetic bases?
We allow for the addition of fragrance or essential oils only when we test our bases. We test at up to 1%. There may be some bases which will be fine with higher additions. You will need to test each base with each additional ingredient to ensure stability. We do not recommend the addition of more than a total of 2 to 3% except in the case of specifically designed concentrates. It's important to consider that every base is designed with just the ingredients desired for optimal performance and safety. It is not possible to optimize a formula for these two requirements and also tolerate an unknown quantity of additional ingredients, i.e.,: if we were to include enough preservative to accommodate an additional 20% of added ingredients then when that 20% of added ingredients was not added then the base would have too much preservative and would be beyond the manufacturer's safety limit for that preservative; if we include ingredients for performance and you dilute the base in excess of what it is designed for then you will be diluting the active ingredient to below the manufacturer's recommendation for optimal performance. Feel free to check with us when you plan to add more than is recommended but please be prepared to follow our advise because, above all else, we believe in only safe products being offered in the market and we will support only those companies who share that commitment to safe and effective products.
- Why can't I order large sizes of cosmetic bases as a individual?
We are a wholesale company and it is our intention to sell to businesses who finish and then sell! retail. To that end, we have quite a few measures in place to help us control the purchasing of our products and size control is just one of those measures. Also, we do not want anyone using product that is not as fresh as possible and there is no reason that a individual should need as much as 16 ounces of a skin care base because it would last too long. We do understand that some of our customers enjoy making product to give to their family and friends and while we do encourage that practice we can not compete with our own business customers. If you are unable to check out then please review the sizes and make adjustments.
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May I re-sell your products?
Yes as long as you sell the product using your own company label. We are a wholesale supplier with the intent to sell ingredients and cosmetic bases to businesses for the purpose of re-sale!. You may combine and / or add ingredients, per the instructions given with every base or material, re-package and apply your company label. You may not re-sell! any product, ingredient, cosmetic base, or anything else purchased from Ingredients To Die For (a Aroma Alternatives® company) or Aroma Alternatives® using or re-using our label. We reserve the right to the sole and exclusive use of our product label(s), company name(s), logo(s), lettterhead(s), document(s) and copyrighted material(s). Trademark is registered.
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- I live in Singapore, the UK, Japan or some other country. Do you ship internationally and / or provide related documents?
Currently, we ship to most countries, subject to our posted Terms and Conditions *. If your country is not on the list of available countries during the check out process please contact us and we can determine if it is possible to ship to that country. All International shipping is provided by United States Postal Service or FedEx.
International orders will see a delay in their order due to the processing times. This may take up to 10 business days. Orders shipping within Russia or Ukraine will experience even longer delays due to USPS's inability to process orders online. These orders have to be manually brought to the post office to process them for shipping.
When checking out please select "Outside the US" for the state in your billing, contact and/or shipping information when your state is not in the drop down selections.
* Ingredients To Die For does not supply USMCA (formerly Nafta) certification because the participation and requirements are too costly and we will not incorporate the cost into our product line and have all customers paying for a service that most will never use.
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- What is your return policy?
We believe in customer service and stand behind our products. We want your use of Ingredients To Die For products to be the best possible experience you have had in a long time. If you order something by mistake, and don't break our special imprinted seal, just give us a call for a RMA* number and we will gladly allow you to return it**, subject to the current return policy, so long as it is returned in the condition that it was shipped, with no evidence of tampering, which would include any puncture no matter how small to our inner seal. For quality and sanitation reasons, we do not accept returns: of anything that has been opened; is not packaged with our tamper evident seal, such as dry materials; of any packaging; or of any product due to variations in natural color and / or odor. We absolutely must be able to guarantee the quality and sanitation of our products to our other customers, and such returns would compromise that guarantee. If we were to allow such a return then the return would have to be discarded and the loss would drive our prices up. We don't believe that all customers should have to pay for any one customers mistake. We also invest significantly in customer service through the availability of information for every item in our product catalog, to help our customers understand everything about every item and how it is used to help avoid those costly purchasing mistakes. Every item, or category page, will contain specifications for the item as well as usage guidelines and any tips learned through our testing. Just as your company needs to avoid costly mistakes, Ingredients To Die For must avoid these costly mistakes in order to protect the interest of our other customers and maintain stable prices.
If any item being returned or cancelled has been processed for shipping or has been shipped and returned there will be a 25% restocking *** fee deducted from any refund or exchange. All refunds for any package returned as undeliverable, unclaimed, or refused is subject to a 25% restocking fee plus the original shipping charges plus the carrier's return shipping charges and these charges / fees will be deducted from any refund. This is to cover the cost of shipping, the initial processing, and the time involved in processing the return and refund.
*Receiving at Ingredients To Die For is strictly controlled because we must maintain contamination control within our facilities. Ingredients To Die For does not accept packages that are not expected including unauthorized returns. If any package is received without a registered RMA number it will be refused if caught at the time of delivery or discarded if it is not caught at the time of delivery. Ingredients To Die For accepts no responsibility for packages sent or received without a registered RMA number. All packages being returned must have the RMA number printed clearly on the outside of the package. All packages being returned must be insured by the shipper, for the full value of the package, to protect against any loss or damage in transit. Ingredients To Die For accepts no responsibility for any loss or damage to any item being returned for any reason whether authorized or not.
**Custom and Special Orders are made especially for you, with a standard 2 week lead time. These products can not be sold to anyone else and are not returnable for any reason, other than manufacturing defect. If we have made an error we will gladly correct it but, we can not allow a customer's order mistake to be returned at the cost of our other customers. Any customer requested cancellation, of a special order item, for any reason, will incur the 50% Special Order Cancellation Fee.
***At Ingredients To Die For we have a strong commitment to efficacy and part of the way we guarantee that efficacy is through our commitment to fresh materials and products. To maintain freshness, nothing is ever pre-packed and ready to ship or pick up. We work off a master packing slip every day and every item on every order is filled as the order is processed.
Ingredients To Die For operates with a strict Quality Control policy and all materials are confirmed to be within specifications when they are received. We do not accept or sell materials that are outside of the posted specifications. We do not have control over how any materials are handled or stored once they are received by our customer. All Ingredients To Die For bottles and jars are induction sealed to prevent leaks in transit. Sanitize your gloves, the cutting tool, and the top of the seal prior to tampering with the seal for removal. Remove all traces of the paper seal prior to using the product. Every cap is equipped with a paper liner, a foil seal, and a foam seal. You will remove the foil seal and the paper seal and you will keep the foam seal in your cap so that your container will still have an adequate seal during use. If you do not have an induction machine to remove the seal entirely then it is crucial that you transfer the entire contents to another container prior to use. It is not sufficient to attempt to remove the paper seal with a razor or any similar tool because that may result in micro scratches in the surface of the plastic which can create a perfect breeding ground for microbial infestation. Failure to follow these instructions will result in constant contamination of the paper which will jeopardize the preservative and drastically shorten the shelf life of the product. If the specifications are questioned we will attempt to identify and correct any storage or usage issues by phone. Your cooperation is required as we can not make any determination without additional information and we are not responsible for our customer's or any third party receiver's improper handling, storage, processing or any other misuse of any materials. If cooperation is refused then the return will not be allowed at the expense of Ingredients To Die For. As determined, on a case by case basis, we may allow the material to be returned to us so that we may confirm compliance to specifications. If a manufacturer defect is present then we will reimburse normal shipping expenses incurred in returning the material and we will allow the return and refund or replace the material immediately and we will then pursue recovery from the manufacturer. To be received the package must have a preassigned RMA number and the material must be: in the original container; have a legible control number; the control number must be the control number issued and printed by our system when the container was filled; the material must be the correct material; the material must be unaltered and in original condition to include not having been altered by misuse, improper handling, storage, or the addition of other ingredients. Any returns that are not compliant with the terms and conditions listed above will be refused. Any attempts to defraud Ingredients To Die For through false claims of a manufacturer's defect when a material has been altered, partially altered, substituted, or partially substituted, will be prosecuted to the full extent of and as is allowed by law.
In the case of reporting any filling weight discrepancy the product must be unopened.
To file a claim challenging the fill weight of any material or product you must submit pictures which clearly show the product in question: on a certified scale, with our original seal still intact, and the product's label with control number. Once we have confirmed these details via email, we will determine the correct approach. If we determine that there is sufficient evidence to support a under weight fill claim then we will authorize the return and confirm the weight on our scales. If the material or product weight is determined to have been accurate with no fault on the part of Ingredients To Die For then we will return the material or product to the customer at their expense.
In all cases the customer must make sure that a return is properly shipped and insured to avoid any loss due to loss or damage.
Product shipped directly to a third party are not eligible for return.
- What do I do if I receive a damaged item?
Send us an email with the details of any damaged items. You will need to supply pictures which illustrate any damage to both the item and the shipping container. To proceed with any claim for replacement of damaged items you will need t send us additional pictures of the: item in it's original container to clearly illustrate the product label and control number; another of the original container without the cap to illustrate the condition of the seal for liquid products or the original container to illustrate any tear or split in the plastic for any dry materials; the original shipping box to illustrate the shipping label and any damage. When reporting damaged items please retain all damaged items and all packaging for 30 days or until we advise that it is okay to discard. Ingredients To Die For has been shipping for 20 years and we go to great lengths to ensure delivery without damage. When there is damage it is usually a result of blatant mishandling by the carrier reps during transit or by inspectors or by third party receivers though we do come across the occasional faulty package or seal and because we seal by machine we may not discover any discrepancy in a package or a seal. In all cases of damage, unless the damage is a result of faulty package or seal, we will file a claim to be reimbursed for any loss as well as for the purpose of accountability because as we all know, in any industry change happens when the loss outweighs the convenience. For this reason you must keep all damaged items because one of the organizations may require retrieval for investigation or training purposes. We may not be able to file a claim if you do not keep items and packaging for which you have reported damage.
In all cases the customer must make sure that a return is properly shipped and insured to avoid any loss due to loss or damage.
- What do I do if I receive an item that I suspect is out of specification or wrong?
First, check the posted specifications on the website for that item to confirm the specifications. Send us an email to report the issue, including any details which lead you to believe that the item is not within posted specifications. To submit a claim for any item suspected to be out of specification you will need to send us email with any details of why you suspect non compliance. We will make every attempt to confirm compliance via email. In some cases, determined on a case by case basis and at the sole discretion of Ingredients To Die For, we may require that you return the item, subject to the current RNA policy. To proceed with our evaluation and any claim you must retain the original materials including the original item packaging to supply: pictures of the unaltered item; the original container; and product label with legible control number.
If you receive an item which has a re-test date that is close that does not mean that the product is expired. A re-test date is a voluntary practice used by some manufacturers for products which are expected to have a unlimited shelf life. Re-testing is common practice and is be be expected on these materials. The re-test date does not in any way make any material non-compliant to the posted specifications. We only re-test if the re-test date occurs while they are still in our inventory. Because there is no shelf issue with these materials that, in itself, does not qualify them as manufacturer defective materials. We will not accept the return of any item which has a unlimited shelf life even if it is past the re-test date. If any material is returned, for this reason only, it will be refused. If the return is only discovered after receiving it will be returned and shipping charges will apply.
The scales used in our labs and filling department are certified shipping / filling scales and they are calibrated daily to ensure that all materials and products are filled to the correct advertised weight. If you suspect an inaccurate fill then just email us with details.
In the case of reporting any filling weight discrepancy the product must be unopened.
To file a claim challenging the fill weight of any material or product you must submit pictures which clearly show the product in question: on a certified scale, with our original seal still intact, and the product's label with control number. Once we have confirmed these details via email, we will determine the correct approach. If we determine that there is sufficient evidence to support a under weight fill claim then we will authorize the return and confirm the weight on our scales. If the material or product weight is determined to have been accurate with no fault on the part of Ingredients To Die For then we will return the material or product to the customer at their expense.
Yes, you may refuse the package or not make yourself available for delivery of the package and it will be returned to us and we will refund the order minus the original and return shipping charges, the restocking fee of 25% to cover the cost of order processing, and the time and labor involved in processing the return and refund. All refunds for any package returned as undelivered, unclaimed, or refused is subject to the 25% restocking fee plus the original shipping charges plus the carrier's return shipping charges and these charges and fees will be deducted from any refund or product exchange.
- Does a RMA number expire?
Yes. A issued RMA number is only effective for 10 business days. You must have your return on it's way within that 10 business days. After ten business days the ticket will be closed if the return is not in transit. RMA numbers will not be re-issued. If you need to return something then we expect that you will return it in a time manner once the return is approved and the RMA number is issued.
- Where do I write the RMA number and where do I send my return?
You'll need to print the RMA number on the outside of the shipping package to make sure that it's legible by our Receiving Department otherwise it may get discarded or refused when they attempt to delivery your return. Our Receiving is strictly controlled in order to protect our environment from airborne contaminants. We are not responsible for any unauthorized returns that may get discarded or refused at delivery attempt.
Send your return to:
QC Evalution
Ingredients To Die For
155 Blue Drive
Searcy AR 72143
512-535-2711
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Your order can be cancelled at anytime prior to shipment*, subject to our cancellation policy. You will need to contact us right away only if you placed your order as a guest and you will need to send us an email to confirm the cancellation but you may call us to make sure that it doesn't get processed before you send the email. No accounting will occur until we receive written confirmation. All changes to any order must be done in writing. Please don't rely on the email to cancel an order unless you receive a response. Any order cancelled, for any reason, will be assessed a $5.00 cancellation fee (if the order has not posted for processing) or a 25% re-stocking fee (if the order was posted), so you will receive a refund of the total charge minus the $5.00 fee or the 25% re-stocking fee. This does not apply to orders paid for via wire transfer. For complete details and policy regarding all wire transfer refunds please see our Terms and Conditions.
* If your order has shipped we will make every attempt to re-direct the package back to us (which is not guaranteed by any carrier) and if successful you will be required to pay the carrier's re-direct shipping charge which will be deducted from the refund. If the carrier is not successful in re-directing the package then you may refuse the package or return it with an issued RMA number.
If you placed your order through your account then you cancel the order via the website. To do this simply log in to your account and click on 'Order Status' to display your order history. Then you will see each order number, the PDF link for a copy of the order, and a small subscript x (  ) . Click on the x to cancel the order and then click on the 'Cancel my Order' button. You will receive a confirmation of the cancellation once it is cancelled. When you cancel your order through the website the website will issue a store credit for the $5.00 cancellation fee, which may be used for a future order placed within 30 days.
Please keep in mind that all that is required to avoid having to cancel an order is a careful review of the order before it is finalized. At Ingredients To Die For we work off a master packing list every day so unlike most suppliers there is never product on a shelf that is just pulled to fill an order. Every item is fresh filled every day to ensure the freshest possible product and this also helps us to avoid order filling mistakes because every day when our fulfillment department is finished with that days shipments there won't be any product left in the packing area. Any orders that is cancelled after it has posted for processing will be subject to a 25% restocking fee.
As an Ingredients To Die For customer, shopping on our website, you are on your honor when selecting your shipping method. If you don't work here you can not select "Office Use Only" as your shipping method. If you are not able to pick up your order at our Austin, Tx warehouse you can not select "Local Pickup" as your shipping method. If your delivery address is not located in Austin TX you can not select "Local Courier" as your shipping method. If you do not have an account with UPS or FedEx you can not select "Customer Account" as your shipping method. If you select one of the above shipping methods it will be discovered by the order administrator and we will contact you for shipping charges. This creates unnecessary work however, if you pay the shipping we have no problem. If you refuse to pay the shipping charges and cancel your order, and all of this happens within 24 hours of your order being placed, then it will not be subject to the restocking fee but will be subject to a $5.00 cancellation fee to pay for the wasted labor and time time involved in our attempts to collect the shipping charges. If we didn't do this we would take that loss and it would force us to increase our prices and we don't believe that all customers should have to pay for any one customer's mistake. It's only fair, if you make a purchase from us and you can not pick it up at our warehouse, you will need to pay to ship it just like any other customer.
Private Label / Contract Manufacturing (special order item) orders canceled after 24 hours of placing the order, and not yet produced or shipped, will be subject to a 50% restocking fee since it is a product custom made just for you company and usually can't be sold to anyone else. If the order is already in processing or has been shipped then the order is non refundalbe. If an exclusive product(s), is refunded due to a cancellation with no fault of Ingredients To Die For, you will surrender your exclusive use of that product(s), allowing us to sell the product to any other customer and avoid the loss and wasted product.
Special order bases and raw materials that are ordered to fill your specific order are non refundable.
When any order is cancelled after it has shipped the original shipping charges are non refundable because those charges will have already been paid to the carrier.
- Can I change my order?
In all cases we will do our best to not have to cancel an order. Because we are very automated and we operate to fill orders very quickly we may not always be able to avoid a cancellation. In all cases when an order is cancelled after 24 hours, of placing the order, there will be a $5.00 cancellation fee or a 25% re-stocking fee deducted from any refund or credit.
Once an order is in the system we are not able to modify it. The Ingredients To Die For website operates in real time so, as soon as the order is confirmed, at check out, it is charged and invoiced and can not be modified in any way. Any changes to an order, including a cancellation because you don't want one of the items, need to be made within 24 hours. At Ingredients To Die For we do not pre-pack any of our products. To preserve optimum freshness, all products are packed daily using a master packing slip. If your order has already been packed then any cancellation will result in a 25% restocking fee because the work will have already been done. If you just need to exchange one item for another then we are happy to help you do that. You will need to send us an email, being prepared to provide information to confirm that you own the order. We will issue store credit for the item that you do not want and then you can go onto the website and place a new order, for the item that you do want, and apply the store credit. To eliminate excess shipping charges you can place your new order as an add on order so that it combines with your original order for shipping purposes. In any other case we will have to cancel your order if you no longer want those items. Any cancellation will be subject to to the terms of our cancellation policy. If you cancel any item(s) from your order we will issue store credit for the full value of the cancelled item(s). If you require a refund then your refund will be subject to the administration fee to cover the additional labor and fees involved in generating a refund. Our Customer Service can cancel an item and issue store credit however, they can not issue a refund. Only our accounting can issue a refund and they can not issue a direct refund to your credit card, they must involve your, and our, credit card processor. This is just the way the system works and is beyond our control.
As a wholesale company we operate with a rock bottom pricing structure. We consider normal operating expenses when we price our products and we take our responsibility to maintain those low prices very seriously. We will not ask all of our customers to pay for any other customers mistake. At all times all of our customers are only paying for the reasonable cost of doing business. Covering someone's order mistake is not considered to be a part of "reasonable operating expenses" and we will not ask them to pay for those mistakes. When an order is placed there are multiple opportunities to confirm the accuracy. If you place your order and then need to change the order then you have made a mistake with your order and only you should pay any of the costs to correct, change, or cancel the order. At Ingredients to Die For we are committed to maintaining low prices and remaining a reliable source for top quality ingredients shipped in a timely manner. All policies are set to ensure our continued success so that we can help assure our customers continued success.
- Can I cancel an item or items from my order?
Yes. You may cancel an item or items from your order on the website. Just log in to your account and click on your Order History link and once your history is displayed you'll note that there are two icons to the left of the order number, under Options. When you click on the green box  it will show the items in the order and you may select those that you wish to cancel or remove by checking the box next to the item and then you will click on the text box at the bottom of the screen to 'Remove Items from Order' and then just follow the prompts to finalize the cancellations. There is no fee for cancelling items from your order when you utilize the website. If you prefer us to cancel the item or items for you then please let us know specifically, by email, and we will get the order updated. Current administration fees will apply to any refund or credit.
- Can I change the address that my order is being shipped to after it has been labeled and picked up?
Possibly, depending on where the package is when you alert us to make the change in shipping address. All address changes to a package that is already in transit will incur additional charges. The carrier will charge a fee to make the change and we will charge our current admin fee. In all cases you must add the new address to your profile so that we can ensure that we protect the interest of the owner of the order. If you did not register then you will need to register before any change may be made. We are not able to edit the ship to address field after the package has been labeled. The address change will be added to the order notes. For international orders you will need to contact the carrier and request the address change so that we can make sure that the address change is correct. They will enter your address correction and then you need to let us know that it's been done so that we can call them to confirm the new address, which we will confirm only from your profile. If we can not confirm the new address from your profile we can not allow the address change. We will then call them and approve the address change. The carrier will need to re calculate the shipping charges to the new address. Your package will be held until we get the new shipping rate so that we can get your approval for the additional charges. We will then set up the item for you to pay for the additional shipping charges through the website. Once you have placed your order to pay the additional charges we will have the carrier proceed to ship your package.
If you have previously agreed to our "Terms and Conditions" you may be able to place a order by phone or via email. To place a order via email you must include the shipping address to which you would like the order sent and that address must be a registered address in the account and the email must come from the same email used for the account unless that email is a business domain and not a public domain. Public domains are those that anyone may set up to use such as: gmail; yahoo; ymail; ...
Orders placed by phone or via email will not receive our 3% Online order discount.
No, we take great measures to protect the privacy of our customer and we will not disclose any information about any order or account. All communication about any order must come from the email address* used to place the order. As a part of our effort to protect our customer we will not communicate or share any order information from any user email other than the one linked to the order. If your business has multiple people in purchasing then you will need to set up a general purchasing email using your business domain to set up your account and place your orders if you need for anyone in purchasing to be able to follow up about any order. Under no circumstances will we discuss any order with anyone using a email address other than the one linked to the order.
* The only exception will be when the email address used for the account, and the email communication, are both using the same business domain for the email addresses.
Once an order is in the system we are not able to modify it. The Ingredients To Die For website operates in real time so, as soon as the order is confirmed, at check out, it is processed. However, at Ingredients To Die For our shipping department operates with a top priority to save shipping costs whenever possible so we are happy to allow you to combine orders. You are welcome to place a separate order for the item that you need with as little additional shipping as possible. To do that just log in to your account and place an order for the item, or items, that were missed, and select Add To Existing Order from the shipping options. Any order which has an add on order and any item in the add on order is out of stock will be held until the out of stock item is available and the entire order can be shipped complete. This will prevent excess shipping costs and our website will combine the two orders for shipping. Any order which has an add on order and any item in the add on order is out of stock will be held until the out of stock item is available and the entire order can be shipped complete. You can, usually add 5, to 8, pounds before the carrier's shipping charge changes, depending on the items. Any shortage will be charged to the original method of payment, prior to the order shipping. The Ingredients To Die For website offers several opportunities for you to review and modify your order prior to confirming, and finalizing, the order. It is assumed that all orders will be carefully reviewed prior to finalizing. Based on that assumption, of order review prior to confirmation, our prices do not include overhead for modifying and changing orders. To avoid price increases that would impact all customers, rather than just those that submit orders that require changes, orders that require modification / changes will incur an administration fee. This fee will be added to the cost of an item added or exchanged or will be deducted from any refund or store credit created for cancelled items.
- What does "Small Order Parcel" mean for shipping option?
Small Order Parcel is a less expensive way to ship small orders, as well as being the only option to ship to a PO/APO box. This service usually takes around 8 business days to delivery. This service starts off with UPS and they deliver to nearby USPS and they make the final delivery. It's important to keep in mind that this is not a good choice for large orders, or any orders with a value over $100.00 as that is the insurance limit so, your order will only be covered to that amount, the difference will be at your loss if your package is damaged or lost.
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If you live in or around the Austin Texas area or you will be traveling to the Austin area you can select "Local Area Pickup" and pick up your order * at our local warehouse. Once the order is processed you will receive an email notice that your order is ready for pickup. If you show up before the order has been processed and made ready for pick up you will not be able to pick up the order. This is not a free service. Our staff employs the same labor to fill and pack a Local Area Pick Up order as it does any other order and a city ordinance now prevents us from using inexpensive plastic bags. The website will charge a nominal fee to cover these costs. There is no exception to the pick up fee. We process many local pick up orders and we can not just leave loose items in our pick up area for you to come in with your own bag. We are an internet company and only offer local pick up as a courtesy to our local customers so that they may minimize transit time. It is not out intention to dedicate extensive labor to managing local pick up orders. We process local pick up orders just like any other order, and with the same care, except that they are packed in bags or boxes rather than shipped through a carrier. The reduction in work is minimal.
Local Area Pick Up orders are processed with the same turn around times as are all other domestic orders. Orders are processed based on a first come first served basis.
This service does not include curb side delivery or loading your vehicle. When you select Local Area Pickup you should expect to receive the order at our dock, for bulk orders, or in our reception area for small orders. If you require our staff to hand deliver to your vehicle then Carry Out Service will need to be included in the order. If you require this service but did not include the service with your order then we will add the Carry Out Service to the order, while you wait, and charge it to the original method of payment. This will cause delays and admin fees will apply.
Pickup times are 10 - 2 Monday - Thursday. No pickups on Friday.
We are offering this extra service to our customers to lessen transit time. You are on your honor. Please do not place an order and select "Local Area Pickup" if you can not pick up the order. If you place any order using Local Area Pick Up for the shipping method and can not pick up the order at our warehouse then our shipping department will change the shipping method to FedEx Ground and charge the shipping to the original method of payment. If the payment fails to fund then the order will be cancelled and is subject to the cancellation policy.
*Bulk items, such as full drums, must be picked up with appropriate vehicles, equipment, and staff. We will not release a drum to anyone in a regular car or pick up truck. These drums are in excess of 300lb and the potential for personal injury and / or product damage is significant. These items must be picked up in a safe, controlled manner, and they must be transported safely as well.
Add-On Order shipping is for your use when you've placed an order and then realize that you need something else. With this shipping method there will be no additional shipping charges. Any order which has an add on order and any item in the add on order is out of stock will be held until the out of stock item is available and the entire order can be shipped complete. If there is a shortage in shipping costs the shortage will be charged to the original method of payment. The entire order will be held until the full shipping charge is paid. You can, usually, add 5, to 8lbs. before there is a change to the carrier's shipping charge, depending on the items. When you select Add-On Order for your shipping method you must include the order number, of the order that is already in the system, in the order notes for our system to know which order to combine the Add-On Order with.
Before selecting Add-On Order check your order status page to make sure that the first order has not already shipped, or is not already being processed to ship. We will make every attempt to save you the additional shipping costs but we do not guarantee that you can add-on to any order. If your order status reads "printed or processing" that means that your order is already being processed to ship. You will need to call us to see if our shipping department can still add to the order. If they can not add to the current order, because it's already been shipped, then we will ship the Add-On Order using the same shipping method used for the order that you wanted to combine the Add-On Order with for shipping. The shipping cost will be charged to your original method of payment. If you choose to cancel your order, rather than pay for the shipping, then your order will be subject to the Ingredients To Die For Cancellation Policy.
If you do not have an order, in the system, to be combined with the Add-On Order will be cancelled and your payment will be refunded.
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- Can I place a order and use my personal or business shipping account to pay for the shipping charges?
No, because all carriers hold the shipper ultimately responsible for shipping charges we no longer ship on a customer's account.
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While most of the ingredients that you'll find on our website are natural, many are even Generally Regarded As Safe (GRAS), we recommend that you store, and work with, all materials in secured areas away from children and pets. Please limit their exposure when working with any chemicals, natural or otherwise.
No. All of our ingredients are for cosmetic and topical application only.
Ingredients To Die For has a high commitment to product consistency and will strive to bring materials in from the same manufacturer. In some cases circumstances beyond our control may cause us to change suppliers for our materials. In such cases we will post an alert which will appear at the top of the item page. These alerts will only remain active for a period of 90 days. We understand your need to be advised on the change however, we have to avoid making our customer sample the same item over and over, because they think it keeps changing when they see the same alert over and over.
It's important to note that as a supplier of pure and natural products we do not engage in any manipulation, which includes natural color and odor. We will post a description of appearance and odor with every item but it must be understood that those aspects may change from batch to batch of the raw materials. Plants produce chemicals in response to their current growing environment and they are very efficient at modifying those chemicals to ensure their survival in the current environment. Therefore, the natural aspects, the most notable being, color and odor may and do change whenever the plant deems it necessary to survive or thrive. We do what we do because we love that aspect of plant life ... it is a living thing and does adjust. Please educate your own customers to avoid issues over these natural changes. This is especially applicable to our line of Cosmetic Bases.
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The EcoCert standard and seal do not have anything to do with the cosmetic database, which is a self appointed, independent organization.
The EcoCert (certifying agency accredited by COFRAC - the French committee for accreditation) seal signifies that products are manufactured using mandatory levels of natural / organic ingredients which have been produced using environmentally friendly processes which are sustainable and traceable back to the source, and that the source's farming, extraction and packaging methods comply with guidelines. When we source materials we inquire as to the certifications however, as we are not certified and those certifications do not pass on, we are not confirming, with every purchase, that those certifications remain active. Ingredients To Die For is not liable for the manufacturer not updating us if the raw material EcoCert status changes during our purchasing history with that manufacturer. They are true to the best of our knowledge but no guarantee is made with regard to any independent certifications as these outside certifications do not impact material performance.
We are not though we will pass on the manufacturers information with each material. Ingredients To Die For does not certify with any of these bodies as we are strictly a wholesale supplier. We are not a EcoCert nor a Organic facility. We only offer that information, when it applies, so that you are aware of the manufacturers practices and to further your information about the material. In all cases where we display these certifications they are strictly for informational purposes and none of these certifications will pass on.
Please consider that just because we, or someone else in the chain, don't pay for the certification does not change the nature of the product. If it is organic, ecocert, or NPA it is still the same organic, ecocert, or NPA material, it is just no longer certified which does not in any way change the material. At Ingredients To Die For our focus is on top quality and active materials and many times a manufacturer may choose to not pay for certifications however, if it is the best on the market then we will bring it in in order to continue to offer our customers the materials necessary to create high performance products. All materials will be a minimum of USP grade and we will always bring in an Ecocert, NPA, or Org versions only if and when it is readily available and reasonable.
Ingredients To Die For does not engage in any animal testing nor do we support any companies that engage in current animal testing.
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MSDS (Material Safety Data Sheet or SDS (Safety Data Sheet) documents are used to provide your facility with a quick guide to special handling: how they should store, handle, and dispose of materials and any required safety measures; what safe exposure limits are; what they should do in the case of exposure (first aid measures); the identity (CAS#); composition statement; in the case of emergency spill or exposure: what the routes of entry into the system are and how spills should be handled by emergency personnel. In the case of hazardous materials it is mandated by OSHA (Occupational Safety and Health Administration) that your facility have: an MSDS / SDS station where these documents are clearly displayed; that every employee have training on the use of the MSDS / SDS station for quick reference in the case of exposure; that the MSDS / SDS be readily available to communicate health and safety risks to emergency responders and health care professionals; that MSDS / SDS not be used for non-hazardous or raw materials.
We will make available the MSDS / SDS for raw materials only, this does not include cosmetic bases or otherwise blended bases. Many people seem to be under the misconception that an MSDS / SDS is a tool to use in determining quality, proprietary information, and so on. That is not the intention of an MSDS/ SDS. The MSDS / SDS is an important tool for the identification, and safety guidelines and to illustrate the hazards of working with the material, in an industrial setting. There is no special handling of a cosmetic base or blended base therefore MSDS / SDS does not apply. If you need handling information for shipping purposes then you will use the Non Hazardous SDS Transport Statement _Regulations.
When requested with the order we will provide the CofA for any raw materials ordered in at least one gallon sizes for liquids and at least five pound sizes for dry materials. To request a CofA you only need to reply to your order confirmation or your electronic packing slip and type "document request" in the subject line in front of the order number (which will already be in the subject line of these confirmations). All documentation is linked to the items through the order and this is the only way to track the documents related to the items that you have purchased. Ingredients To Die For has a strict rotation policy and all materials being offered through the website rotate through our inventory quickly. We only maintain active documents related to our current lot so it is important to request those documents immediately after placing your order otherwise we may no longer be on the same lot that your order was packed from and we will not be able to provide the documents as we will not offer documents that are not specifically related to the materials that were purchased. We do maintain hard copies for a predetermined period of time however, after two weeks we will no longer be able to provide any CofA's.
We do not provide documentation for samples or testers with the exception of those materials that are offered in only small quantity / size and in those cases we do provide documentation with orders for the largest size offered for that item. In general we will provide documentation, upon email request, for dry materials purchased in sizes of 5lbs. or larger and for liquid materials purchased in sizes of 7lbs. or larger. This is because the documentation is not likely to still be applicable once you order the larger sizes as our inventory moves quickly and because we do not guarantee that sample sizes are packed from the same lot. As a true wholesale company we strive, in all areas of operation, to maintain low prices and to do that we have to anticipate the costs of doing business. Since we get very few requests for documents with sample items we do not anticipate that as part of our normal cost of offering those materials and therefore do not have any markup in those sizes to cover that additional expense. As we feel that every customer should only pay for what they need we can only provide this documentation to those few customers who require it, based on the following pay scale: minimum $25.00 documentation processing fee which may be applied to the individual document fee which will be $2.00 per document. All material specifications are available right on the item page under "SPECIFICATIONS". Those specifications will provide the information that you need in order to determine their suitability for testing purposes. Our customer service can answer any questions or provide any information not covered in the "SPECIFICATIONS".
The website will always have the material's CofA at the bottom of the item page, unless it is out for update. If you are looking for the CofA information and it is not available, because it is out for update, then please check back in a few hours or send us email. We provide these CofA through the website so that you can be informed about the material and see which parameters are being controlled / listed by the manufacturer, for general information purposes. These CofA's may not be for the current lot.
- Do you provide documentation for any special services that I may want to use for my business?
Absolutely. If your business or some organization that you have chosen to work with requires documentation that is outside of the usual documentation that Ingredients To Die For provides as a part of it's usual and ordinary operating practices then you may request the documentation be filled out. Ingredients To Die For will then determine on a case by case basis whether or not we can complete the documentation being requested. In order for us fill out the documentation we will require that the information being requested be in compliance with our own policies as it relates to the release of information and the documentation requested can not violate any of our own policies in order to fill out the documentation. You will need to familiarize yourself with our policies and the information being requested by the documentation in order to make sure that we are able to complete the documentation within our guidelines. There is a $65.00 documentation fee for all documentation that is not considered to be a part of our normal operating process. The only documents that are considered to be a part of our normal operating process are MSDS* and CofA* for raw materials and that is because those documents are required by most of our customers. When you or the company that you choose to work requires documentation that is beyond the standard documentation required and usual for all companies and / or businesses and therefore not usual to our other customers then we will not absorb that cost into our product line because all customers should not have to pay for any one customer's special needs.
Ingredients To Die For does not supply any NAFTA certification.
- Ingredients To Die For does not supply GC or MS on essential oils or essential oil blends.
* Some restriction apply
- Ingredients To Die For does participate in the Leaping Bunny Certification program. We do take this certification program seriously however, and we will only certify for regular customers who have demonstrated a commitment to the program and material sourcing. Any requests, from customers who do not order regularly, will be determined on a case by case basis. Fees will apply for all other requests. We will not provide certification for any company, or individual, who has demonstrated that they order from us just to get the certification because we will not support a display of the logo when it has been shown that there is not a committment to the program and on going qualified material sourcing.
In order to control ambiguous and fraudulent certification attempts, or an abuse of the program, all requests must meet basic criteria to include:
all requests must be submitted to our Customer Service email
the company information supplied to Leaping Bunny must match the company information being used for orders
the company must have a current order history
certification date being requested must be current and may not include previous purchases
the request must come directly from Leaping Bunny
the request must be in electronic email form
the certification and associated fee must already be ordered and paid through our website
- Do you provide composition statements / documents if I need something special for my company?
We do not create these statements / documents except when ordered as Special Order Documentation because not all of our customers will require or want these statements / documents and we do not believe that all customers should pay for any one company's special needs or requirements. You will need to use the posted "INCI" (listing of all materials contained in the product) and then use the website's posted "Usage Guidelines" (standard usage rates) for each material contained in the product. When your product contains any complex then you will either find that information on the item page or on the posted "MSDS".
- Do you provide certification for organizations such as Leaping Bunny?
Yes. We do regularly certify purchases for these organizations as long as purchase history is current and regular. These organizations have the correct contact links as well as the properly formatted forms already set up. To participate you'll need to contact them with your details and have them send these preformatted forms. In order for us to certify that you are purchasing these materials from us you will have to be ordering under the name which you are attempting to certify. All company information will have to be an exact match. If you are registering your company with Leaping Bunny as ABC Cosmetics INC using the contact email of [email protected] then you will need to placing your orders under the business name of ABC Cosmetics INC which also uses the email domain of @abcosmetics.com. Unless you can provide legal proof that ABC Cosmetics INC does business under another name then we will not certify that ABC Cosmetics INC is purchasing our materials based on an order history of orders under the business name of ABC Cosmetics LLC or any other derivation because we can't know with all certainty that the companies are the same. There are no excpetions to this policy. When your business changes email domains or chooses to do business under another name then that information should be updated across the board through all avenues of regular business.
Ingredients To Die For does participate in the Leaping Bunny Certification program. We do take this certification program seriously however, and we will only certify for regular customers who have demonstrated a commitment to the program and material sourcing. Any requests, from customers who do not order regularly, will be determined on a case by case basis. Fees will apply for all other requests. We will not provide certification for any company, or individual, who has demonstrated that they order from us just to get the certification because we will not support a display of the logo when it has been shown that there is not a commitment to the program and on going qualified material sourcing.
- Do you offer certifications such as 'vegan' 'gluten' ...
We do not provide statements, other than those posted on the website item page or in FAQ, related to any product or material suitability. Our products are not intended to be purchased by the consumer. As the business reselling the product you will finish the product and we can not attest to the finishing ingredients, steps, or process.
You become the manufacturer once you finish and re-sell the product. You will determine suitability of the material, using common knowledge of the material and / or posted website information, and then you will create and provide your own statement of your own finished product.
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INCI stands for Ingredient Nomenclature for Cosmetic Ingredients. In the US this INCI is what is used to help consumer to, easily, identify the ingredient content of any cosmetic product. It is required by the FDA (Food & Drug Administration) under their Cosmetic Regulations. The only exception is True Soaps, as defined by the FDA.
On our website you will see the INCI listing for every ingredient, or base, that we offer. When you bottle products, for re-sale!, you must include the complete, and accurate, INCI, on the label, for every product that you sell.
This is an important protection system for the consumer. It is their only means of knowing what is in the product so that they can avoid that product if it contains something that they have, or may have, a sensitivity, or adverse reaction, to if they were to use it.
Please be in the habit of checking in reguarly, whether ordering or not, because every item page has a special message section which will be used to notify our customers of any change in the material such as; a name change, source change, aesthetic change and so on however, to avoid having any regular customer think that an item is always changing we will only post the message for 90 days. This message will appear at the very top of the item page in dark red text.
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- What does private label mean?
Under the private label contract you will be allowed to pick any package you wish to use and you can put your own product label on our products. This allows your company to focus on other things we will take care of everything when it comes to making your products to bottling it. You just order it from us, and receive it ready to sell.
Private label does mean that you will be allowed custom blending and maybe guaranteed exclusivity on a product. Please look under "Contract Manufacturing" for details on Contract manufacturing and private label.
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- What does Contract Manufacturing (special order item) mean?
Under the contract manufacturing contract we will put together your formula for you in the size batch that you need. We will then put your product into gallons or pails based on the amount that you ordered.
So when you don't have the space to produce pails and pails of product we are the company for you. We will make your product based on your specifications.
Please look under "Contract Manufacturing" for details on contract manufacturing.
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- What are the requirements for private label?
Private label is a very intense, complicated process between us and the company that is wishing to use it. There is a minimal $2,000 opening order and a required $5,000 a year minimal order to maintain a private label account.
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- What are the requirements for Contract Manufacturing (special order item)?
Private label is a very intense, complicated process between us and the company that is wishing to use it. There is a minimal $500 opening order. There might be a minimum yearly requirement if there are special ingredients that we normally don't stock to fulfill your order.
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- What is your policy on Private Label?
Companies placing private label and special orders may elect to use their own shipping method, to be pre paid, by that company.
Satisfaction is guaranteed on all regular orders. Customer is responsible for checking their shipment within 10 business days of receipt to report any shipping issues. Once notified a return authorization # will be issued. This return authorization # is required on all returns.
We won't be able to continue doing business if we don't do business wisely. While the policies may seem strict they are in the best interest of both Ingredients To Die For and its customers. Due to the nature of Private Label merchandising once an order is placed the company placing the order is responsible for payment of that order. If a private label order payment delivery delays delivery of the order for more than 5 working days, a 50% restocking fee will apply.
- Are prices guaranteed?
Please do not ask us to make these items available until you are ready to order. With any products made using our stock materials there may not be any significant raw material price fluctuation however, with customization and special order items which are not using only stock materials there may be dramatic price fluctuations because we will be subject to market value for those materials. This is especially true for contract manufactured and special order essential oils where the prices fluctuate daily. These prices are determined at the time of the quote and will be guaranteed for 3 days only.
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- *Can I cancel my freight order?
Freight shipping: You may elect to have us pallet and ship orders of 200 lbs or more at significant shipping discount. Palleted orders may take up to 3 weeks to process and palleted orders must be cancelled within 72 hours. All pallet orders not cancelled in 72 hours will be subject to a 20% restocking fee.
When an order that is set up to ship by freight is cancelled after it has been processed the shipping charges will not be refunded.
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- Why are your bottles filled to different levels?
All of our ingredients are packaged, and sold, by weight** so different ingredients will fill bottles to different levels depending on their weight. For ingredients that are very heavy, the bottle will have more empty space while those that are lighter will be more full. We use only whole numbers to fill the bottles because this keeps it simple, for you, to price out your ingredients. We do this for several reasons: 1) we want you to know exactly what you are paying for with every ingredient that you buy from us. 2) in the industry that is the standard as weight leaves no room for error or inconsistency when formulating, while volume is very unpredictable and can lead to inconsistencies in final product duplication, aside from the fact that at some point you will reach a batch size for which there is no vessel large enough to measure by volume. 3) when you formulate by weight you will know exactly what your cost is for each ingredient that you are using in your formula. 4) efficacy studies are always done based on weight and when you are using a costly active you will need to use the amount that was proven effective where 0.1% can mean the difference between a high performance product that delivers and one that misses the mark and costs you dearly when it doesn't sell. 5) most importantly, when safety studies are run they are always run by weight, which is the scientific standard, and those guidelines are published in weight and we want our customers to get used to thinking of everything, with regard to formulation, in weight to avoid safety issues with problematic ingredients such as preservatives where 0.1% will mean the difference between a safe product and one that causes harm.
**The exception is our natural fragrance which is packed by volume, or liquid measure. No matter what type of bottle it is these oils will be filled by volume so, the 5 ml size will be 5 mls, by volume, and the 15 ml will be 15 mls by volume. In most cases we use the european glass*** bottles for our natural fragrance. These bottles are designed with a considerable amount of head space so they will not be filled to the rim, they will only contain the quantity purchased. The 5 ml euro bottle can, actually, hold approximately 8 mls, the 15 ml euro can, actually, hold approximately 19 mls, and so on, so these bottles will not be full to the rim, which allows the dropper cap to operate more efficiently.
*** Clearance priced essential oils may be packaged in opaque HDPE plastic bottles to reduce transit risk.
Yes, every product has a sample size that you can purchase through the website.
At Ingredients To Die For we offer a wide range of raw materials as well as cosmetic bases for our business customers to finish, re-label, and re-sell! to their own customers. When you are considering our bases for your cosmetic line it is important that you sample them prior to making a large purchase because we are strictly wholesale with minimal markup with no anticipation of paying for our customer's testing so we do not allow the return of opened product except in the case of manufacturer defect. We will make every attempt to describe every base to give you an idea of the base but descriptions are subject to interpretation and you may not agree with our description. We don't want our customers to lose money but we don't want to lose money either and we believe this is an easy solution. Research and Development is a normal cost of every business and is every company's responsibility. Just as we do significant amounts of testing before we decide what to offer our customers you will need to do some testing before you decide what to offer your customers. If we allowed our customer to buy large quantities to determine if the product meets their need, rather than sampling, and then just return everything that wasn't what they wanted then that would essentially be us and our other customers (through higher prices) paying for that company's Research and Development and as in all cases of doing business we believe that every customer should only have to pay for their own needs, not anyone elses needs.
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We offer an economical sample of all of our natural fragrances (EO's). These samples used to be a standard dillution of 1% EO's in Caprylic Capric Triglycerides. We found that our customers did not like having the dilution so they are now 100% EO's unless otherwise indicated in the size selections for that item. This sample is packed into the standard glass perfume vial with the dip stick, which holds .02oz of product. Most of our premium blends (PB), precious essential oils (PEO), and absolutes (ABS), are a 1% solution of the PB, PEO, or ABS blended with Caprylic Capric Triglycerides. We do this help you control the cost of sampling our products. We recommend that you, always, use a scent strip to smell the EO's because smelling it out of the open vial is not always a good representation of the impact of the EO's. If you don't have scent strips you can also use a strip of card stock or any other heavy weight paper.
- What is the best way to know if your offerings are right for my company?
We go to great lengths to post any and all available information about all of our products, on our website.
In the case of an entire category which contains products which contain: all of the same materials, have all of the same usage guidelines, or have all of the same specifications, or other identical attributes; we will post this information only on the main category page.
For at least the first time reviewing any material, base, or other product, please be sure to review the main category page to make sure you don't miss anything and therefore don't get any surprises.
It's important that you know that when we make any change to our offerings we will post the notice of change on the item page, at the very top and in red print so that you can know there has been a change. In the interest of not confusing our customers into thinking that something keeps changing we will only leave the notice posting for 90 days.
To dispense using the orifice reducer on the 2.35ml bottle, hold the bottle upside down and tap on the bottom to dispense one drop, at a time, through the orifice reducer. With the thicker essential oils you will need to hold the bottle, in your hand, for several minutes to gently warm the oil so that it will dispense properly.
- How are your products packaged?
Ingredients To Die For is a wholesale supplier with very minimalist, back bar (label* will contain only the product name, control number, size / weight, and product code), packaging. We also operate with a green philosophy and take careful consideration of the environmental impact of fuel and shipping. All of our dry materials are packaged in single layer LDPE ziplock bags. All of our liquids are packaged in opaque HDPE plastic bottles. For bulk products: non pourable products are packaged in HDPE pails and pourable products are packaged in cubitainers (which is a cardboard box with a inner LDPE bag) with a spout and dry products are packaged in cardboard boxes with HDPE liners or just the HDPE bag. All pails shipped outside of a box will have a tear strip and this is a purity control and should not be accepted if the seal is broken. All liquid packaging will have a induction seal inside the cap and will be fine if the seal is not affixed, this is not a purity control (which is not necessary because all bottles are filled by us, sold by us, and shipped by us) and will always be shipped in a box.
* please reference the website for ingredients, usage, and other information and print only if necessary.
FS Please review Terms and Conditions for current Fee Schedule
!No customer is granted permission to use or reuse any product label for the purpose of any form of sale to any individual or company or business. You may not re-sell! any product, ingredient, cosmetic base, or anything else purchased from Ingredients To Die For (a Aroma Alternatives® company) or Aroma Alternatives® using or re-using our label. We reserve the right to the sole and exclusive use of our product label(s), company name(s), logo(s), lettterhead(s), document(s) and copyrighted material(s). Trademark is registered.
All policies are subject to change without notice.
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